SAP Business Operations Service Manager

SAP Business Operations Service Manager Needed!

One of my key clients is looking for an IT Functional Service manager to manage the ongoing service provided by their SAP Service Provider.

You will be responsible for quality, performance, finances, design and evolution of the functional service. In this role you will act as the prime customer contact for all service-related enquiries.

You will be the primary stakeholder in all of the IT processes which enable or support the service. You will be responsible for the service quality and cost of the service(s) at any stage of the service life cycle.

You will closely work with management, project teams, and service providers to ensure that changes are delivered as expected and the service is running as per agreement.

You will have 5 main responsibilities:

SAP Business Operations Service Quality

- Act as prime customer contact for all services-related enquiries and issues
- Service delivery: ensure that the ongoing service delivery and support meet agreed customer requirements
- Identify opportunities for operational service improvements.
- Management reporting

SAP Business Operations Service Cost and Budget

- Develop and plan the yearly and mid-term budget
- Control the service cost and do follow-up of the variances between actuals and budget.

BOPS Service Transitions

- Liaise with the appropriate process owners throughout the Service Management life cycle
- Ensure successful projects transition to operations within his or her services
- Link with Business enhancement and project management to ensure appropriate support of projects after go-live considering budget guidelines and resource availability
- Align with business and IT stakeholders to develop the required support models for new applications & services in his or her service

SAP Business Operations Service Design and Evolutions

- Accountable for service design and evolution
- Accountable for managing functional demand

SAP Business Operations Functional Service Delivery

- Manage Third party service providers functional services deliverables through:
- Operational service reviews (incident escalations & problems)
- Monthly reviews: evaluate against SLA, identify service improvement requirements, validate the plan & deliverables.
- Provide input to Manager of the Services & Operations Group in regards to the service providers deliverable in the service in scope.
- Monthly reviews: Validating if the service is delivered as per contract and define the financial bonus/

malus
- Manage the service delivery of the functional service providers to ensure the appropriate service integration activities and testing are executed as connected services are changing

Start Date: Immediate

Location: Brussels

Rate: Flexible depending on experience

Contract Length: 3-6 months

Languages Required: English

My client is looking to interview for this role immediately so if you are interested please get in touch ASAP with an up to date version of your CV.

Also, feel free to call me to discuss this in more detail or message me.