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SAP BI Support Senior Analyst

Eingestellt von Synectics

Gesuchte Skills: Sap, Support, Abap

Projektbeschreibung

JOB DESCRIPTION:
The SAP BI Support Senior Analyst will interface heavily with the SAP BI User Community and other Functions (Enabling Functions, Global Supply and Commercial) to ensure SAP BI support is provided.

KEY RESPONSIBILITIES:
Support for level 2 and 3 tickets for BW/BO
Response and solve tickets according with agreed SLA
Analyzing written specifications and change requests to determine technical implementation
Implement and document minor enhancements for BW/BO reports
Implement low complexity new BW/BO reports
Working in international environment
Responsible for root cause analysis and provide solutions for production issues.

KEY DELIVERABLES:
Issue resolution
Ticket management
User Communication
Training
Functional design documentation
Solution design, development, testing and deployment
Data Load Monitoring
Performance Tuning
Testing
BEx & BO report Development Client Management
Ensure customer expectations have been met through delivery and ongoing execution of services
Gather and analyze business requests to determine how best to create successful resolution for new requests and issues
Help consumers understand service offerings available from internal IT service providers and secure appropriate resources for projects, engaging with the business, and facilitating service delivery
Follow governance processes that facilitate business prioritization and align with BT
Facilitate technology initiatives which directly impact clients portfolio
Align BT services with current and future needs of the business and its customers while improving quality of services delivered

SKILLS:

EDUCATION:
Bachelor Degree or equivalent experience in Technical or Business field required
MS or MBA preferred

EXPERIENCE:
7 years or more of SAP BW/BO support experience
Demonstrated ability to work across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment
Ability to work independently, effectively coordinating multiple priorities in a dynamic and changing environment and also in a team oriented, collaborative environment, in some cases under extreme duress
Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing
Demonstrated ability to interact comfortably with all levels of management and staff
Experience in life sciences/pharmaceuticals industry preferred

SKILLS:
Expert technical and functional knowledge of SAP BI required
Experience with SAP Business Objects preferred
Understanding of technical integration of SAP Systems
Knowledge of shared service type/centers of excellence operations preferred
Excellent written, oral and presentation skills
Fluency in English (written and spoken) is a must
Customer focus
ABAP experience preferred

Projektdetails

  • Einsatzort:

    Florham Park, Vereinigte Staaten

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Synectics