SAP Basis Service Manager

For an end client we are looking for a SAP Basis Service manager.

IMPORTANT: besides a good technical background we are looking for someone with PROVEN SERVICE MANAGEMENT EXPERIENCE. This job is not hands on but mainly about Managing and controlling the  external SAP Basis service provider.

ROLE: SAP BASIS SERVICE MANAGER

START: ASAP

DURATION: 6 months (likely to be extended)

LOCATION: Oslo, Norway

JOB DESCRIPTION

EXPECTED RESPONSIBILITIES OF SAP BASIS SERVICE MANAGER:

- Manage and control the SAP Basis service provided by service provider (BAU) team but also SAP Basis project team
- Manage SAP Basis technical configuration quality/performance/security assessment on the different SAP clients/Servers, Order and read early watch report, present conclusion
- Define service improvement plans together with service provider and drive its implementation
- Actively participate to SAP technical forum
- Receive and review service provider SAP Basis services report
- Define SAP Basis/Performance/capacity service improvement and follow up
- Continuous service improvement
- Review incident/Problem RCA related to SAP
- Assess SAP Basis architecture solution and project proposed by SAP Basis service provider
- Support SAP projects from a SAP Basis perspective, defining and assessing services
- Support release and deployment manager in assessing impact of new projects on current environment capacities/performance
- Define and document Best practices SAP Basis maintenance procedures, monitoring and reporting
- Assess infrastructure change management
- Define maintenance plan of the SAP solution

If you are interested in the role or know someone who might be, email your updated CV for immediate consideration.