Salesforce OCM

Job Description

LOCATION:

LYON - FRANCE

JOB DESCRIPTION:

Applying the core OCM approach, under the supervision of the OCM lead during the rollout of the countries assigned to the OCM manager.

This includes:

- Planning the organizational change approach and activities for a particular rollout and ensure their execution in alignment with other activities for this rollout at local level (BU/Country).

These tasks focus on the people side of changes:

- Organization and job role changes
- Process changes
- Communication
- Training
- Adoption
- Understanding and estimating the OCM needs during the business case phase
- Managing OCM workshops for the country rollout
- Supporting the local representatives to define their communication and training plan
- Working with the business representatives during early life support to facilitate adoption
- Following KPIs and discussing with the OCM lead the strategy to define for continuous adoption

PROFESSIONAL & LEADERSHIP EXPERIENCE:

- Minimum 3 years of experience in participating in OCM related tasks like communication and training
- Knowledge of project management and workshop organization
- Used to working in a project mode and deliver tasks within timelines
- Very good command of English: all material and workshops to be conducted in English
- Prepared to travel within Europe (in some cases USA)
- Fluent (verbal & written) in another European language eg French, German, Spanish, Italian

NICE TO HAVE:

- Experience with the Salesforce application
- Experience in sales
- Knowledge of remote training tools like Adobe Connect