Salesforce Engineer (Support First Line)

Mission
The Salesforce Engineer is in charge of the daily operational management of the SalesForce applications
The Salesforce Engineer will also be responsible to put in place a controlled release management system based on tools & the Salesforce best practices for executing release Management among the different Salesforce sandbox branches.

List of activities
-Responsible for keeping the Salesforce applications up and running, as per the service level agreements
-Manage support tickets (second and third line)
-Supporting security standards
-Responsible to ensure that the standards & governance principles of the Salesforce Applications are followed
-Participate in the Change Management process
-Ensure that support documentation is kept up to date
-Propose improvements
-Ensuring follow up of quality issues
-Responsible for version management

Key deliverables
-Support to first line support
-Provide second line support
-Manage third line support
-Provide support to larger projects and programs
-Daily operational management of the IT Salesforce Operatonal Team
-Salesforce System Overview
-Scheduled Jobs overviews
-Salesforce general monitoring

Key interactions of department
-First line support teams (internal and external)
-Second line support teams (internal and external)
-Third line support teams (internal and external)
-Infrastructure Management Services
-Project Management
-Application Management
-Infrastructure Architeture
-End-users, if required

COMPETENCES
-Advance Admin Salesforce certification
-Strong technical skills with deep knowledge of Salesforce release management and tools
-Good Cloudsense & RemedyForce knowledge
-Excellent knowledge on ITIL
-Strong communication skills and interpersonal skills
-Strong ability to work under pressure and in a stressful environment
-High flexibility and ability to cope with non-standard working hours when required to solve critical operational issues

Background
-The ideal candidate has a university degree in exact sciences (preferably economy or IT) or has gained equivalent knowledge by relevant work experience
-The ideal candidate has 5 years of work experience in Salesforce & multi branch release management
-The ideal candidate is business proficient in Dutch, French and English

Key figures
1000+ users

Business infos:
Start date: ASAP
End date: end of 2017
Location: Brussels
Email: (see below)