Salesforce CRM Consultant

This is a contract opportunity for someone with a strong background in database management.

The employer is in the process of implementing a cloud based Customer Relationship Management (CRM) system using the Salesforce platform.

RESPONSIBILITIES

- Ensure the data management systems supports the organisational objectives.
- Responsible for the continued development of the CRM system to ensure efficient use of data
- Quality and satisfaction checks will be carried out to ensure that the system meets the needs of users.
- Lead the development of, and implement, effective, standardised systems, processes and procedures
- Ensure the accuracy and currency of all key data
- Provide full-lifecycle technical support for applications developed by the Association.
- Successfully partner with internal customers at all levels, ranging from leadership to end-users, to identify and address areas of improvement, additional functionality, training and support
- Determine, document and communicate user and system requirements, processes and standard procedures
- Configure and deploy salesforce.com to internal customers as per business and system requirements.
- Provide day-to-day end user support of the CRM application to all levels of the organisation
- Provide training of users at all levels in environments ranging from 1-on-1 to medium sized (10 - 20) groups
- Develop and maintain effective relationships with key external organisations
- Understand the requirements of individual business departments in order to drive robust business management systems and processes

EXPERIENCE

- Salesforce Administering
- Experience in querying and extracting data from databases using Raw SQL
- Data management /de-duplication tools