Salesforce CRM Business Analyst

A vacancy has arisen on a fixed term contract basis until 30th September 2013 within the Business Systems department. There is the potential that the role will be converted to a permanent role at end of contract.

Overview
Exprience Configuration or a similar role using Salesforce.com and Eloqua

Key Responsibilities

Prepare, test and deploy enhancements to the Salesforce platform in accordance with business requirements and release management procedures

Prepare, test and deploy enhancements to the Eloqua platform in accordance with business requirements and release management procedures

Day-to-day Salesforce and Eloqua platform support

Data management - eg transformation and load, monitoring of quality, cleansing, integration of feeds/uploads to and from the platforms

Provide visibility of new functionality available on the platforms to CRM function to ensure that standard functionality is leveraged fully

Skills adapting to new requirements
. Business analysis
. Impact analysis
. Planning and organisation
. Responsibility
. Accuracy and attention to detail
. Excellent interpersonal skills for communication with vendors, end users and senior management
. Teamwork
. Data management
. Testing

Preferred
. Certified Salesforce Advanced Administrator (ADM301)
. Certified Salesforce Advanced Developer (DEV501)
. Certified Eloqua Administrator, including Eloqua 10 Certification
. Knowledge of Asset Management
. Familiarity with 3rd party Salesforce/Eloqua Apps and data manipulation tools eg CRM Fusion - DemandTools
. Familiarity with Eloqua Apps and data manipulation tools
. Knowledge of HTML/Web development

If you would like to apply for the role of Salesforce CRM Business Analyst or find out more, please apply online or contact Libby Meyer at Robert Walters or call quoting the reference .