Sales Support Team Lead Job

SALES SUPPORT TEAM LEAD needed for a LONG TERM CONTRACT opportunity with SAP America located in Newtown Square, PA.

THE BIG PICTURE:

- SAP was founded in 1972 and is today one of the world's largest independent business software providers and one of the three largest independent software companies based on market capitalization.

TOP SKILLS SHOULD YOU POSSESS:

- Customer Service
- Sales Support
- Supervisory Experience

WHAT YOU'LL BE DOING:

- Works with the RFP Center of Excellence (CoE) Manager, to supervise and track daily operations and workload of RFP CoE Analysts in the Newtown Square Hub location, in addition to standard Analyst duties for Presales support.
- Supports the global SAP Presales organization in coordination of first-responder content for product, technical, and security requirements in customer RFx documents.
- Aligns with Presales in updating and maintaining LOB content in a centralized database for continuous quality and improvement best practices.
- Works on multiple and simultaneous requirements documents in a high-volume, deadline driven environment to support Presales on revenue-generating client opportunities.
- Manages Hub team metrics and data through automated reporting mechanisms for day-to-day operational information for team and executive level Presales management.

EXPECTATIONS AND TASKS:

- Supervises RFP CoE Analysts operating in the Hub in alignment with RFP CoE Manager and to handle any daily team needs involving workload management and standard supervisory oversight.
- Provides operational reporting and metrics to keep RFP CoE Manager and Presales management abreast of team workload, assignments, sales impact, and follow-up activities.
- As a CoE Analyst, utilizes a centralized, consolidated database of SAP LOB product, technical and security content to search, match and apply first-responder answers to customer requirements documents in collaboration with Presales organization.
- Coordinates first-responder draft answers with Presales for mandatory second-pass quality review and feedback.
- Incorporates quality feedback and updates from Presales into the consolidated database refresh process on a continuous basis.
- Drives quality customer focus against high work volumes and stringent deadlines.
- Interacts with Presales and Sales management in a professional and quality focused supporting role with clear written and verbal communications.
- Adheres to specific, documented team processes and scope of work.
- Follows SAP policies and team management instruction.

DAY-TO-DAY OPERATIONS:

- Inbound and outbound communication (email, phone calls, and documents) with team manager, team lead, and Presales representatives regarding first-responder assignments and timelines.
- Access and analysis of operational reports and team metrics for RFP CoE Analyst workload and assignments with RFP CoE Manager and Presales management on a pre-determined frequency.
- Usage of centralized, consolidated database to research and provide 1st draft answers to technical, security, and functional product requirements in customer documents ranging between 0 - 1000+ questions.
- Tracking workload and assignments against customer deadlines and deliverable expectations set with RFP CoE Manager and Presales for each assigned project, including continuous intake of new client documents and team assignments for ongoing coverage.

WHAT YOU NEED TO BRING TO THE TABLE:

- University degree (Bachelors) or relevant tertiary certification.
- Minimum of three (3) years of professional working experience; supervisory experience preferred.
- Experience working within operations/sales related fields is a strong advantage.
- Experience in technology field, with software knowledge an advantage.
- Operating knowledge and experience of Microsoft Office and cloud-based applications. IT/security certifications or formal training is an advantage.

IF THIS SOUND LIKE YOU, APPLY NOW!

RECRUITER: Kelly Kingera

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

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