Sales Support Analyst Job

SALES SUPPORT ANALYST needed for a LONG TERM CONTRACT opportunity with SAP America located in Newtown Square, PA.

THE BIG PICTURE:

SAP was founded in 1972 and is today one of the world's largest independent business software providers and one of the three largest independent software companies based on market capitalization.

TOP SKILLS SHOULD YOU POSSESS:

- Customer Service
- Sales Support
- Time Management

WHAT YOU'LL BE DOING:

- Supports the global SAP Presales organization in first-responder content and coordination of product, technical, and security requirements in customer RFx documents.
- Aligns with Presales in updating and maintaining LOB content in a centralized database for continuous quality and improvement best practices.
- Works on multiple and simultaneous requirements documents in a high-volume, deadline driven environment to support Presales on revenue-generating client opportunities.

EXPECTATIONS AND TASKS:

- Utilizes a centralized, consolidated database of SAP LOB product, technical and security content to search, match and apply first-responder answers to customer requirements documents in collaboration with Presales organization.
- Coordinates first-responder draft answers with Presales for mandatory second-pass quality review and feedback.
- Incorporates quality feedback and updates from Presales into the consolidated database refresh process on a continuous basis.
- Drives quality customer focus against high work volumes and stringent deadlines.
- Interacts with Presales and Sales management in a professional and quality focused supporting role with clear written and verbal communications.
- Adheres to specific, documented team processes and scope of work.
- Follows SAP policies and team management instruction.

DAY-TO-DAY OPERATIONS:

- Inbound and outbound communication (email, phone calls, and documents) with team manager, team lead, and Presales representatives regarding first-responder assignments and timelines.
- Usage of centralized, consolidated database to research and provide 1st draft answers to technical, security, and functional product requirements in customer documents ranging between 0 - 1000+ questions.
- Tracking workload and assignments against customer deadlines and deliverable expectations set with Team Lead/Manager and Presales for each individually assigned project.

WHAT YOU NEED TO BRING TO THE TABLE:

- High school graduation certificate and comparable experience.
- University degree (Bachelors) or relevant tertiary certification in IT, engineering or related fields.
- Minimum of one (1) year working experience in a fast-paced tech/software position or customer service environment, or equivalent.
- Experience within operations/sales support related field is an advantage.
- Technical understanding of hosted cloud products and environments is an advantage.
- Understanding of end-user navigation of Microsoft Office and database products/applications.
- IT/security certifications or formal training is an advantage.

IF THIS SOUND LIKE YOU, APPLY NOW!

RECRUITER: Kelly Kingera

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

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