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Sales Performance Manager - Contact Centre/Cross sell

Eingestellt von Project People Ltd.

Gesuchte Skills: Sales, Marketing

Projektbeschreibung

Sales Performance Manager - Contact centre/Cross sell

We are currently recruiting for a Sales Performance Manager to work within a leading telecommunications company in Berkshire.

We are looking for someone to manage the performance of the outbound Sales contact centre teams focusing specifically on re-selling additional products to existing customers and also to oversee the promoting and transferring of existing customers interested in further products to the inbound call centre.

You will have to think not only about how many new customers you manage to gain but also how much you spend doing that to ensure the best commercial result is reached for the whilst delivering the best customer experience.
You will work closely with both cross channel and marketing teams in the UK as well as the operational managers in India to help your teams secure the results. You will also work on the commission and incentive programs to help drive performance on a monthly basis.

Responsibilities:
You will contribute to managing sales volumes and be accountable for these metrics from the teams you manage
You will contribute to managing transfer volumes and reducing incorrect transfers and be accountable for that from the teams you manage
You will be accountable for executing the monthly commission programme, suggesting new ideas, agreeing these with your manager and ensuring the payouts remain motivating and engaging for our people while remaining on budget
You will be accountable for executing any incentive activity, participating and influencing your peers and management to build an incentive that supports both parties KPIs and remains engaging and motivating for agents and managers
You will need to ensure all commercial activities are delivered/executed in the best way to give the best possible customer experience

If you feel you have the correct skill set, please email your CV 

Due to the high interest in this role, i will only be contacting successful candidates.

Project People Ltd is acting as an Employment Business in relation to this vacancy.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Project People Ltd.