Room Service Server

Job Summary

As a front of house representative the room service server is responsible for delivering a five star luxury lifestyle guest service experience for guests. The role involves the delivery of room service orders to guests, actively up selling to each guest at each correct opportunity to maximize revenue and works to achieve personal and team related revenue and service goals. Works with the kitchen and F&B team to continually improve guest and employee satisfaction by ensuring a five star approach to F&B delivery. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. As an entry level position and as key member of the hotels service team it is the employees responsibility to use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience in these F report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. EDITION is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Job Posting : Mar 7, 2014, 9:00:35 AM

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.