Risk Consultant (Asset Management) - 6 Month Internship

JOB ID: 22889

POSITION DESCRIPTION:
SunGard's Asset Management segment provides business-critical investment and operational support to asset management businesses in 30 countries, spanning the world of traditional and alternative investment. Our customers include institutional investors, hedge funds, private equity firms, and third party administrators. Our systems support every stage of the investment process, from portfolio management, risk and valuation to compliance, accounting, and transfer agency. With more than 1,000 staff in financial centers around the world and more than $25 trillion processed on our platforms, our business is a global leader in asset management technology.

APT provide risk based investment decision support services and solutions to the asset management industry. The services team is responsible for all aspects of supporting our clients and prospects including model production, client support, implementation projects and professional services as well pre-sales support.

Members of the team will gain exposure to all aspects of the APT business and gain valuable experience in relation to the broader risk management function in the asset management industry.

* Technical support. Proactively ensure clients receive accurate and efficient resolution to queries, by reference to relevant documentation where appropriate. Identify and escalate more serious issues to appropriate internal resources/management.
* User training. Provide clear and concise system training to the client, highlighting features valuable to the client's existing and potential new workflows.
* Presales support. Assist the sales team in providing high-quality sample reports to prospects and supporting the prospect during the trial phase.
* Client relationship management. Maintain an active dialogue with the client ensuring high levels of client satisfaction and an ongoing plan to maximize the value of our services within their business. Ensuring continued client retention. Record CRM information in a timely and disciplined manner, enabling the organization's client focus.

POSITION REQUIREMENTS:
* Solid grasp of financial engineering concepts, including financial risk management (portfolio theory, measures of risk, VaR), options pricing theory, statistical techniques and securities valuation methodologies
* Technical writing experience
* Competent with Excel VBA and/or a Scripting language. Familiarity with SQL & XML, would be advantageous
* Experience with R/S-Plus or other statistical package, would be advantageous
* Responsible & self-motivated: capable of self-managing. Must co-ordinate effectively with colleagues in distributed locations
* Detail orientated: patience and perseverance in seeing a complex problem through to an agreed solution
* High degree of professionalism and business awareness: quickly understand the investment process and business issues presented by the client
* Mature judgment in handling sensitive client issues
* Presentable, with appropriate on-site manner, confident, open and pleasant demeanour
* Proactive and fast learner
* Excellent problem solving and analytical skills
* Excellent client services skills and ability to interact with customers at all levels. To quickly understand client requirements and concerns.
* Excellent written and verbal communication skills and ability to communicate complex issues clearly.
* Excellent organizational and prioritization skills
* Hands-on troubleshooting skills. Practical knowledge of Microsoft products, databases, etc.
* Develop and maintain a strong product knowledge with respect to our services and the marketplace