Resource/Service Coordinator Job

RESOURCE/SERVICE COORDINATOR needed for a CONTRACT HIRE opportunity with Yoh's client located in Woburn, MA.

TOP SKILLS YOU SHOULD POSSESS:

- Project Coordinating experience working alongside Project Managers, Field Technicians and/or HVAC Technicians
- Experience working within Microsoft Office Suite
- Strong customer service skills

WHAT YOU'LL BE DOING:

- Responsible for moderately complex planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers
- Coordinates service resources.
- Assigns team members to project.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Inputs project location to system.
- Generates Work Order Documents, dispatches technicians, and notifies customers.
- Responsible for customer interaction/satisfaction.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary. Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Logs service start-up and service work requirements in job tracking system.
- Responsible for generating, interpreting, and printing various assigned reports.

WHAT YOU NEED TO BRING TO THE TABLE:

- Requires a one (1) year certificate from college or technical school; or three (3) plus years of related experience and/or training; or equivalent combination of education and experience.
- Working knowledge of office equipment and Microsoft Office products.
- Ability to read and comprehend instructions, short correspondence, and memos.
- Ability to write correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.

BONUS POINTS! OTHERWISE KNOWN AS PREFERRED QUALIFICATIONS:

- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls is preferred

GET HIRED, APPLY NOW!

RECRUITER: Hanna Pride

Yoh, a DayTHIS ADDRESS IS EXCLUSIVELY FOR INDIVIDUALS WITH DISABILITIES REQUESTING APPLICATION ASSISTANCE.

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