Resource/Service Coordinator I Job

RESOURCE SERVICE COORDINATOR needed for a CONTRACT opportunity with Yoh's client located in GOSHEN, IN

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- Effective written and verbal communication skills
- Routine planning, coordinating, controlling, and directing activities of operational resources.
- Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/or training; or equivalent combination of education and experience

WHAT YOU'LL BE DOING:

- Responsible for customer interaction and communicating with Field Technician Supervisors
- Coordinating jobs with Project Managers
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Resolve problems involving several concrete variables in standardized situations
- Coordinates service resources
- Assigns team members to project
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability
- Inputs project location to system
- Generates work order documents, dispatches technicians, and notifies customers
- Responsible for customer interaction/satisfaction
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary
- Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators. Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests
- Logs service start-up and service work requirements in job tracking system
- Responsible for generating, interpreting, and printing various assigned reports

WHAT YOU NEED TO BRING TO THE TABLE:

- Flexibility to work overtime/weekends, as required
- Valid Drivers License (occasional field visits)
- Proficient Microsoft Office skills
- Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

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