Resource Planning Manager

Resource Planning Manager

Central Manchester
Competitive day rate
3 months +

Gibbs S3 are recruiting for an experienced Resource Planning Manager to join a successful financial services organisation.

The Resource Planning Manager will be responsible for the effective management of supply and demand activities to ensure best use of resources. The focus will be on managing and controlling customer facing activity.

Duties
*Deliver robust management for any activity or programs that impact workload and resource usage.
*Ensure that all areas achieve service levels on a weekly, daily, & interval level.
*To manage the medium term planning cycle (3 month window) & all resource deployment to ensure that demand patterns are accurately assessed/predicted & that resource is optimally aligned to ensure the delivery of service targets.
*Responsible for developing the framework that matches internal staff availability to and that resource is available in the required numbers
*To drive & continually improve resource utilisation to ensure that the business not only achieves its service delivery but to improve cost efficiency.

Experience required
*A proven track record in managing teams in high volume environments with knowledge of Banking & GI sectors desirable
*Previous experience with a Resource Planning position
*Knowledge of Workforce Management Systems with eWFM desirable
*Proven track record in large resource management and leadership roles
*Extensive experience in designing & running large scale flexible working programs (scheduling & time-off management)
*Strong influencing skills and high impact with internal and external stakeholders
*Excellent communication and presentation skills
*Experience of managing intraday teams is desirable

If you are interested and would like to discuss further then please submit your most recent CV in application or call .

Thanks