Residential Credit Operations Section Manager

It sounds like E.ON is a company that's pushing boundaries?

As one of the UK's leading power and gas companies with 12,000 people in the UK and 85,000 worldwide, we set ourselves big challenges. We're one of the leading green generators in the UK with 20 wind farms and the country's largest biomass power station. We're also investing £50m in new technologies and approaches over ten years. The science is impressive, but everything we do is driven by people. We want to deliver the best possible value to our customers, and the most rewarding experiences to our teams. Is it time you got on board?
"I want to make great service even better"

Being a Residential Credit Operations Section Manager at E.ON is a chance to make big improvements to the way we serve our customers. You'll do that by leading the credit management teams that deal with some of our most complex customer interactions and negotiations. The relationships we've developed with our customers have always given us an advantage in the marketplace, and this is your chance to help make them even stronger - while lowering costs and making us more efficient across the board.
As a Residential Credit Operations Section Manager, I want to make things easier for our customers.

Simply meeting the usual standards won't be enough - we'll expect you to develop and deploy a brand-new Residential credit management strategy that will streamline processes across the company and the industry. You'll also get the most out of managers and their teams through effective coaching and development, while using new ways of working to manage customers. In addition, you'll minimise the costs we need to collect by reducing the number of Residential customers passed to external debt collection agencies.
As a Residential Credit Operations Section Manager, I want to make full use of my.

Extensive people management experience - Ability to deliver results and objectives through the effective performance management of people.
Ability to drive debt collection in an assertive yet customer service-focused manner.
High degree of computer literacy.
Outstanding communication and negotiation skills.
Exceptional problem solving abilities.

Any additional information

E.ON UK is committed to equal opportunities.

This role is for a 6 months fixed term.

This role will involve working shifts between: 8am - 8pm Monday to Friday and 8am - 6pm Saturday.

Those passing the initial CV review and testing stages will be invited to an interview.

Salary circa £30,500.00 - £33,500.00 + bonus, pension and flexible benefits package.