Resident Engineer (m/w)

„Als erfahrener Recruiter im Bereich IT und Engineering werde ich anhand Ihre Vorstellungen eine maßgeschneiderte Stelle für Sie finden. Höchstengagement und Professionalität sind meine Prioritäten. Für mich steht Ihr Erfolg im Vordergrund! Ich freue mich Sie bald bei uns begrüßen zu dürfen.“

Aufgaben:

The Resident Engineer (RE) serves as the onsite PoC to the customer, handling both technical and project related tasks. 

· Entry point for defects and changes

· Support for SW releases

· First tier support for technical issues and escalating additional support as required

· Support offsite workshops and testing activities (on system level)

The RE reports to the Program Manager and dotted to the Country Manager.

Detailed activities and tasks:

Technical:

· Technical customer support as directed by the HQ or as requested by the customer

· Perform system SW updates at customer''s sites (engineering facilities and plants) using relevant tools and infrastructure

· Support troubleshooting of bench and assembly plant issues

· Support system validation and testing:

· Test system at customer''s bench and in customer vehicles

· Validate system''s performance with accordance to the agreed specifications

· Write detailed defect reports of any anomalies found; defects have to be sufficiently precise and include recorded data to allow effective problem resolution

· Act as a “first pass filter” to identify duplicate defects and defects outside of the scope of the system (e.g. separate defects from change requests)

· Demo new product releases and SW features

Project:

· Support the Program Manager with any project need

· Valuable team member of the project''s core team

· Understand and document new customer requirements using a requirements management tool (CodeBeamer)

· Support management and negotiation of  customer requirements, change requests, and unwritten expectations

· Support project documentation:

· System requirements specification

· System test plan

· Customer change requests

· Release documentation (SW release notes, system release notes etc.)

· Documentation Configuration management (release numbering and labeling, etc.)

· Other documents as needed

· Support creation and tracking of:

· 8D reports

Skills:

· MS Office tools (incl. MS Project)

· Experience with requirements and defect tools (e.G. PTC, DOORS)

· Experience with customer support tools (such as Jira, Confluence, ...)

· Other relevant OEM tools

Other Requirements:

· Relevant work experience of at least 8 years

· Automotive experience highly preferred; at least 4 years