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Request Administrator (w/m)
Eingestellt von IT People Power GmbH aus Stuttgart
Gesuchte Skills: Support, Consultant
Projektbeschreibung
Aufgaben:
Request Administrator for all kind of infrastructure demands in the region EMEA with involvement of Request Management. Your main responsibility will be:
- SPOC to the customer (BRM, Business, etc.) for infrastructure demands
- Quality Check of demands (all necessary information are available)
- Assign demand to respective Service Architect
- Responsible for supporting the change workflow within Change Management. system gAHD
- Monitoring of change progress and triggering of internal teams
- Collaboration with regional Request Management Teams in EMEA, SA and APAC
- Escalation handling
- Support of process improvements
- Maintenance of questionnaires
- Support of Reporting activities
- Supplier orchestration
Skills:
- Basic infrastructure knowledge in Data Center, environments.
- Advanced project management skills.
- Experiencend in managing workflows.
- Experiencend in MS Office Tools (Visio, Sharepoint, Access, Powerpoint, Lotus Notes)
- ITIL Knowledge
- Experienced in the provisioning of reports and monitoring of KPIs.
- Able to work under pressure
- good German and English knowledge
Projektdetails
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Einsatzort:
Großraum Mannheim, Deutschland
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Projektbeginn:
asap
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Projektdauer:
31.12.2018 (mit Option auf Verlängerung)
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
Organisation/Management, Sonstiges