Remote Support Engineer

Your role will be to provide 2nd and 3rd level fault diagnosis and resolution to the customer, providing fault analysis to various core operating systems and platforms, applying desktop fault resolution for the approved application suite.

You will diagnose hardware faults and provide both remote assistance and desk side support to various business areas within the support remit, displaying a high level of expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.

CANDIDATES MUST BE FLEXIBLE REGARDING SHIFT PATTERNS - SUPPORT HAS TO BE PROVIDED 6AM - 6PM LOCAL TIME, MONDAY TO FRIDAY'S FOR 2 WORKING DAYS AFTER A USER IS DEPLOYED.

RESPONSIBILITIES

- Providing remote 2nd line fault diagnosis and resolution.
- Providing fault analysis to various core operating systems, platforms and applications.
- Diagnose faults and provide remote assistance to various business areas within the support remit.
- Updating ServiceNow System.
- Completing BEM CR's.

EXPERIENCE

- Previous remote support experience in a large scale deployment project
- Excellent customer service, presentation, organisational & communication skills
- Solid knowledge of Windows XP & Windows 7 operating systems
- Proficient with Microsoft Outlook 2003, 2007 & 2010
- Previous Banking experience
- Proficiency with Office 2010