Remote Support Engineer

Your role will be to provide 2nd and 3rd level fault diagnosis and resolution to the business. Providing fault analysis to various core operating systems and platforms will also be a main part of the day to day responsibilities. This is as well as being able to provide support and apply desktop fault resolution for the approved application suite. You will diagnose hardware faults and provide both remote assistance and desk side support to various business areas within the support remit. You will display a high level of expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.

CANDIDATES MUST BE FLEXIBLE REGARDING SHIFT PATTERNS - SUPPORT HAS TO BE PROVIDED 8AM - 6PM LOCAL TIME, MONDAY TO FRIDAY\'S FOR 2 WORKING DAYS AFTER A USER IS DEPLOYED.

RESPONSIBILITIES

Providing remote 2nd line fault diagnosis and resolution.

Providing fault analysis to various core operating systems, platforms and applications.

Diagnose faults and provide remote assistance to various business areas within the support remit.

Updating ServiceNow System.

Completing BEM CR's.

EXPERIENCE

Previous remote support experience in a large scale deployment project

Excellent customer service, presentation, organisational & communication skills

Solid knowledge of Windows XP & Windows 7 operating systems

Proficient with Microsoft Outlook 2003, 2007 & 2010

Previous Banking experience

Proficiency with Office 2010