Remedy Administrator Job

REMEDY ADMINISTRATOR a CONTRACT opportunity with Yoh's client located in CHERRY HILL, NJ.

THE BIG PICTURE - TOP SKILLS YOU SHOULD POSSESS:

- BMC Remedy
- ITIL Certified (nice to have)
- ITSM (Service Management) Certification (Nice to have)

WHAT YOU'LL BE DOING:

- Evaluates requested/prioritized workflows for incorporation into the Remedy Solution.
- Good understanding of BMC Service Request Management Administering & Configuration
- Very good knowledge about Remedy Incident Management, Service Request and work orders, Change Management and their interactions
- Good understanding of BMC Process Designer, Service Catalog Road map, Remedy Product/Service Catalog, Processes & workflows
- Good knowledge in his/her respective Business Process Area
- Good understanding of all IT Processes and capabilities being or planned to be used within the BMC Remedy Suite
- Develop easy to understand SRDs, AOTs, and PDTs
- Monitors the performance and capacity of Remedy landscape.
- Performs standard house keeping and fine tuning on as needed and pro-active basis.
- Services as the technical resource for the Action Request system
- Collaborate with BMC technical support on any technical support needs.

WHAT YOU NEED TO BRING TO THE TABLE:

- Knowledge and use of ITIL Processes and ITSM tools, minimum ITIL V2 or V3 foundation certificate
- Considered an "expert" resource within Action/Request System
- Minimum 2-3 years of experience with SRD's, AOTs, PDTs and/or Business process designer tooling, preferably with BMC Remedy training certification
- A good knowledge of the Action Request Management architecture.
- Strong planning, analytical and organizational skills
- Minimum 5 years of experience with Action/Request Development and oversight of all tooling, BMC Remedy developer training certification strongly recommended..
- Knowledge of the configuration management process BSBA, BSEE or equivalent experience.

IF THIS SOUNDS LIKE YOU, APPLY NOW!

RECRUITER: Diana Allen

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: INFOTECH

TAX TERM: CON_W2J2WNWIT

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Enterprise: IT & Telecom