Recruitment Nurse Supervisor

SUMMARY:
The Recruitment Nurse and Supervisor of Phone Screening is responsible for all activities associated with the contact, screening, scheduling and recruitment of clinical trial subjects and patients.

RESPONSIBILITIES INCLUDE:
Direct supervision and ongoing assessment and training of phone screening staff
Overseeing the development, growth, cleaning and maintenance of the subject database
Phone screening of patients for trials requiring a health professional's initial assessment of eligibility for the study
Recruitment and screening activities, as well as support of clinical trials
Liaising with Director of Clinical Operations Director and recruitment department to ensure continuity of work flow and communication between recruitment and screening

RESPONSIBILITIES:
Direct supervision of a group of 8-10 clinical trial phone screeners/schedulers, including scheduling work hours
Be present and spend time in call center on a daily basis
Update phone screeners weekly with goals and metrics, and what projects take priority
Develop individual and departmental goals and objectives for phone screening department
Provide ongoing assessment of phone screener skills and performance
Provide appropriate coaching and training of phone screeners
Develop and implement new processes, procedures and/or work flows necessary for efficient collection of information from potential subjects
Implement process for collecting and reporting metrics that aid in evaluation of ad placements
Function as a phone screener for patient studies where health professional assessment is necessary
Be present and available for questions from phone screeners

SUBJECT/PATIENT DATABASE MAINTENANCE:
Develop and implement process for phone screeners to update healthy volunteer and patient demographic data in the CRU database including assignment of weekly/monthly goals
Implement process for ongoing maintenance of subject database
Assist in training phone screeners on how to query database for certain subject populations and how to use screening

RECRUITMENT AND SCREENING ACTIVITIES (OVERSEEN BY SUPERVISOR):
Provide support to internal clinical research staff in the pre-selection of subjects for eligibility using protocol inclusion/exclusion criteria
Communicate protocol requirements to study subjects and patients calling to inquire about specific studies
Create and manage all communication methods to subjects, including but not limited to letters, text messaging, and mailings
Manage subject phone calls including scheduling/rescheduling of appointments
Along with Recruitment Director, recruit required number of subjects for specific studies
Ensure phone screening department maintains a positive and professional attitude to the subject population, understanding they are the first contact subjects have with the CRU
Track phone call metrics from sources of advertising so that advertising strategies can be decided based on what is most effective

OTHER:
Establish strong collaborative relationship with Director of Recruitment to realize shared goals in recruitment of subjects for CRU clinical trials
Demonstrate creative thinking in suggesting new or more effective ways to recruit volunteers and patients for clinical trials
Demonstrate leadership skills in building a quality phone screening department
Active participation in CRU department and other meetings
Assist Director of Patient Recruitment with community outreach efforts
Assist in development and maintenance of social media presence including website updates
Participate in CRU teams to accomplish business needs and resolve issues
40 hour position; may include some weekend and evening hours

SKILLS:

SKILLS/COMPETENCIES:
Working knowledge of computers systems and associated issues/risks
Familiar with Microsoft Office Applications
Experience in various social media outlets (eg, Facebook, Google, Twitter) a plus
Scientific knowledge:
-Proficiency in clinical/nursing related skills; Ability to review protocol inclusion/exclusion criteria and apply these to subject screening and recruitment.

Strategic Understanding:
-Able to view issues and opportunities in broader contextContribute to the business needs through fulfillment of the essential functions specified in this role

Decisiveness:
-Interventions are appropriate, immediate, and demonstrate excellent assessment skills

Good influencing skills:
-Evidence of positive relationships with CRU subjects

Flexibility:
-Provide phone screening supervisory coverage, as needed, (primarily a day job but must be available for various shifts - weekends/evenings)

Personal Growth:
-Able to work alone and be self motivated, able and willing to take initiatives, accomplish business objectives, Good planning and organization skills, and attention to detail.

MS Word