Receptionist (FTC 9 Months)

Job Title: Receptionist (FTC 9 months)

Location: Park Pool, Ormskirk

Salary: £17161

Hours: Average 36 hours per week over rotating weekly shifts.

Serco is a FTSE 100 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.

You will be working for the West Lancashire Community Trust whose vision is the creation and maintenance of a first class range of healthy and recreational activities to serve all parts of the community of West Lancashire.

Your role, as a Receptionist, is to provide front line customer service at Receptionist. This role is a fixed term contract covering maternity leave.

Your duties will include:

- Greet and book-in customers to the Leisure Centre
- Deal with cash transactions and receipts
- Ensure a continuous availability of customer information
- Deal with first line customer enquiries or complaints
- Deal with customers by telephone
- Taking customer booking at reception desk and by telephone

Essential skills / qualifications / experience for the role

Previous experience of dealing face-to-face with customers

Good customer care skills

Maturity and calmness under pressure

A good communicator

The ability to handle cash and maintain records

A good telephone manner

An outgoing and friendly manner

High standards of personal presentation

Salary: £17161 per annum. Date posted: 26/06/2013