Reception & Parts Advisor Apprenticeships

Are you passionate about a long-term career within the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand who's company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you.

The Kia network have a fantastic opportunities for a dual role as a Combined Service & Parts Advisor Apprentice to join various dealerships around the UK. This is an exciting Business Administration and Customer Service based role with first-class training and outstanding long-term career prospects. Duties will include:

• Acting as the first point of contact for all customers coming into the dealership and ensuring they receive the best customer service experience • Upselling and cross-selling additional products and services • Working to a high level of customer service at all times • Be courteous and polite to all visitors both face to face and via the telephone • Ordering car parts using the Kia on-line system • Chasing up missing or incorrect parts with suppliers • Packaging and returning any unused/unwanted parts • Regular communication with mechanics • Liaising with customers to let them know when parts have arrived • Booking in cars for MOT's and service • Any other ad hoc duties and when required.

You will be required to attend the Kia Academy in Nottingham for 'block release' training. This will include 4 separate weeks of block training per year of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel.