Ratings & Reviews Project Manager

The contract is with a large Consultancy to be on an assignment at a large client organisation

In Lausanne Switzerland as follows:-

MAIN RESPONSIBILITIES:- Support in selecting the relevant Ratings & Reviews and Advocacy platforms and kick-start their implementation.

Support in running the request for proposal to find the relevant Ratings & Reviews and advocacy tool(s) for Clients

Brands, including gathering learnings from existing pilots, capturing requirements from businesses, evangelising the solution among priority markets

Define the functional specifications and integrate it with other processes and tools (consumer feedback tools, community management processes, capturing consumer data into cRM databases.)

Help define the business case including the relevant KPIs Etc.

DELIVERABLES:

Quality best practices, internally and externally

Detailed functional requirements

Training material in place for markets

Communication decks - as required

KNOWLEDGE:- Experience with Ratings

- collaborative respectful working environment in place  - Must Have

Strong decision making and judgment skills (ability to make logical, pragmatic and structured decisions)

Functional and Technical analysis skills with international mindset

Fluent in English both written and spoken

Ability to think out of the box and find alternative solutions to critical issues

Ability to easily communicate and reach alignment among individuals