Radia Architect, Subject Matter Expert

Radia Architect, Radia SME

Our client, a leading IT services provider, is recruiting for a Radia SME who will manage and be responsible for setting the policy on Radia usage, making configuration changes (in agreement with A&E) to keep the toolset at optimal efficiency and accuracy of use, reviewing toolset use to determine any need for additional configuration changes and/or A&E changes, impact assessment of any new or proposed tools, interface to A&E for tooling architecture and technology roadmap and A&E design, integrate, test release approval and sign off.

Identify, document and ownership of:-
o Operational procedures for EIS Service Management
o Schedule maintenance slots if undefined or inaccurate
o Backup maintenance plans if undefined or inaccurate
o Routine server administration tasks if undefined or inaccurate
o Disaster recovery procedures
o Service Management out of scope changes to the solution
o Training material for Service Management
o Reporting requirements for Service Management and the customer
o Company Knowledge Base articles
o Processes that span areas of EIS
o Scripts and batch routines that are introduced to resolve an outstanding issue or simplify the solution
o Product licensing requirements

Recognised as the Subject Matter Expert (SME) for the solution and be able to provide mentoring to other members of the team.
To establish a close working relationship with the respective A&E design authority.
Final acceptance of the design from A&E.
Final acceptance of server & services into live support.
Quality gate for any changes that are made after final acceptance.
Ensure that Service Management requirements are always maintained.
Ensure that Service Management defects are regularly reviewed.
To become included in any in-house testing against the solution and to report on any defects discovered.
To interact with 3rd Party companies in order to be kept well informed of solutions (patches/fixes, etc.) and any future plans for enhancements or changes to the current solution.
Total ownership of incidents escalated to your area of expertise through to completion.
Conduct remote support to diagnose and resolve incidents.
Participate in the Problem Management process to maintain continuity of service and update Incident or Problem tickets passed for resolution.
To interact with EIS Release Management teams with regard to planning and co-ordinating major application roll outs and baselines.

Conduct trend analysis on the mean time between failures of the solution in which you're responsible for.
Liaise with A&E, Applications and Release Management to understand future product releases.
Working in partnership with A&E, to ensure KPIs and PIs are met for the solution that you support.
To be fully conversant in the technical solutions that supports the product. for example: clustering/NLB/N+1
Identify and introduce all support and resource kit tools to aid in the longevity of the product.
Responsible for your area of expertise with regards to the upkeep and running of EIS Systems Management replication kit.

Experience required:-
Experience of Radia 3.x, 4.x, 5.x or 7.x at Enterprise level encompassing: Radia ROMS, RMP, RPS, PM, RCS, RMS, RUM, RSM, Client, Radia Mcast, RRS, RPM, DCS, REFWI
Experience of working in a Software Management role
Microsoft Installer technology (MSI debugging)
Experience of the software testing/distribution life cycle
Analytical/troubleshooting skills - 2nd/3rd Line Windows Support background