Quality Checker/Quality Assurer

Capita is the leading provider of business process outsourcing services in the UK, specialising in the transformation and management of existing process as well as the implementation of new service infrastructures on behalf of third parties. We have an opportunity for Quality Assurers/Quality Checkers to join one of our high profile Retail Banking clients on a fixed-term contract basis.

PURPOSE OF THE JOB

To provide quality assurance of work;
Checking cases completed by team colleagues
Providing feedback and development
Giving expert technical support to the department in line with relevant product, procedural and regulatory requirements

KEY DUTIES & RESPONSIBILITIES INCLUDE:- To support co-workers through checking, and feedback, to assure quality of work, consistency and development of knowledge and capability.
Act as a team mentor, being the first point of contact for technical query resolution and where appropriate, to arrange/provide appropriate training interventions.
To provide pro-active technical support to the team/department - this should include identifying and driving initiatives to prevent quality issues from arising and taking full responsibility for the resolution of emerging quality issues (where these are unavoidable) in line with client/business requirements and best practice methodologies.
To represent the team/department on cross functional projects as required.
To achieve and maintain full accreditation in line with set quality model/standards
To achieve set targets in line with required quality standards, pro-actively reporting emerging issues
To achieve set targets in line with required quality standards, pro-actively reporting emerging issues
Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.

Please apply for more details

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.