Quality Checker

Quality Checker

PURPOSE OF THE JOB

To provide quality assurance of work;
*Checking cases completed by team colleagues
*Providing feedback and development
*Giving expert technical support to the department in line with relevant product, procedural and regulatory requirements

KEY DUTIES & RESPONSIBILITIES INCLUDE:- To support co-workers through checking, and feedback, to assure quality of work, consistency and development of knowledge and capability.
Act as a team mentor, being the first point of contact for technical query resolution and where appropriate, to arrange/provide appropriate training interventions.
To provide pro-active technical support to the team/department - this should include identifying and driving initiatives to prevent quality issues from arising and taking full responsibility for the resolution of emerging quality issues (where these are unavoidable) in line with client/business requirements and best practice methodologies.
To represent the team/department on cross functional projects as required.
To achieve and maintain full accreditation in line with set quality model/standards
To achieve set targets in line with required quality standards, pro-actively reporting emerging issues 
Take responsibility for own learning and development, keeping up-to-date with all policy, procedural and regulatory developments, maintaining accreditation and making full use of available structured learning opportunities.

Please apply for more details

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.