Quality Assurance (QA)/Help Desk Engineer

Yoh has a contract opportunity for a QA/HELP DESK ENGINEER to join one of our leading clients in Red Bank, NJ.

JOB RESPONSIBILITIES:

- Provide technical support to users of various company systems.

Troubleshoot user problems and determine source, and advise on appropriate action.
- Write and perform technical writing, create project reports and lead projects as directed.
- Familiar with center dispatch and central office technician processes and special services process flows is desirable.
- This position requires the quality analyst to review requirements documents, write test steps and cases and execute the test steps in test environments.
- Writing and of documenting features into job aids and methods and procedures for users is required after testing is completed.
- A subject matter expert in Microsoft Excel is a must for tracking assignments.

JOB QUALIFICATIONS:

- Previous WFA/C,WFA/DI, WFA/DO, vRepair, eCO systems, and TIRKs system knowledge for center dispatching of central office technicians and special service processes for the dispatching of technicians is a must.
- Must be able to communicate clearly and train users on features after implementation tasks are completed.
- Helpline, and Out of hours and weekends schedule is required on a rotation basis with the team.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Lori Sklarski 

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

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Branch: IT & Telecom