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Quality Assurance Manager - IT/Telecoms

Eingestellt von Flint Consulting Limited

Gesuchte Skills: Sales

Projektbeschreibung

PROJECT MANAGER WITH QUALITY ASSURANCE EXPERIENCE, STRONG ESCALATION MANAGEMENT, STAKEHOLDER MANAGEMENT FOR PRESENTATION AND SETTING EXPECTATIONS.

Primarily homeworking.

ESCALATION POINT OF CONTACT:

- Create an intake process to all escalation coming toward the SE GSP team.
- Manage a relationship across different TS, Sales and Customers to understand the type of escalation
- Agree on what will be the escalation process and work on the escalation E2E hand over process with minimum impact on the customer satisfaction.
- Keep the GSP Manager and team on the lasted status of all escalation and ensure the hand over is completed and progressing.
- Identified escalation root cause, developed action plans
- KPIs in place to measure success.

PROJECT MANAGER:

- Define and Validate Project Scope (eg define project vision, conduct stakeholder needs analysis; identify project priorities)
- Select and Apply Standards (eg define delivery process, rolesensure team compliance)
- Assess Risk (eg identify risks and create mitigation plans)
- Define Metrics (eg identify measures for success)
- Create a replicable quality assurance plan to be leverage by different stakeholders ( intake, validation, categorization, action and closure)
- Manage Project Delivery Process (eg drive project through the different project phases, manage resources and headcount, track progress, identify, escalate, and resolve issues; make recommendations and determine project direction)
- Manage Stakeholder Relationships (eg identify and engage stakeholders; clarify expectations)
- Facilitate Meetings and Manage Information (eg develop and execute communication plan related to project, and report status)
- Influences others to make decisions and take actions aimed at achieving common objectives that ultimately benefit the entire enterprise
- Consult and Partner with others, offer views and advice that add value and perspective to situations
- Recognizes conflict as soon as it becomes apparent; clarifies differing needs; and executes appropriate strategies to resolve issues
- Understand large organizations functions, roles and responsibilities
- Understand how product life cycle works and can easily work with different products Managers

Qualifications

- Holds Bachelors' degree or equivalent
- At least +5 years of related project management experience
- Prince 2 or PMP qualified, other Project Management certifications will be appreciated

Desired Skills

- Demonstrates leadership qualities including: a sense of vision, ability to motivate and inspire others, solve problems, meet deadlines, and confident. Good presentation and communication skills including written, verbal, and listening skills
- Receives little instruction on day-to-day work, general instructions on new assignments
- Experienced in leading cross-functional programs or projects
- Analytics
- Communication skills
- Operational Excellence
- Presentation skills
- Softskills
- Strong leadership

Flint are a provider of Managed Services to the ICT Industry.

Projektdetails

  • Einsatzort:

    Belgien

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Marketing/Vertrieb

  • Skills:

    sales

Flint Consulting Limited