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Quality and Risk Manager

Eingestellt von Capita

Gesuchte Skills: Client

Projektbeschreibung

The CAPITA GROUP is a market-leading, FTSE 100 company and our goal is simple - to help our diverse customer base of public and private sector clients provide an exemplary service to their customers. At Capita we aim to attract and develop talented people and pride ourselves on our ability to deliver excellence at all levels. This is an exceptionally exciting opportunity to become a key part of one the Group's core businesses. CAPITA RETAIL BANKING SERVICES provide bespoke in-sourced and outsourced managed service solutions, specialising in remediation services, customer and debt management as well as mortgage, savings and payroll services.

As part of our relationship with a high-profile client within this sector, Capita Retail Banking Services are looking to recruit a QUALITY AND RISK MANAGER on a fixed-term contract based onsite in Central Manchester.

The purpose of the role of QUALITY AND RISK MANAGER is to oversee operational risk management and lead quality and consistency across all teams in line with client, company and regulatory guidelines.

The key responsibilities of the role include but are not limited to:

* To provide quality advice to managers/teams within the project and the client with regards to procedures and quality reporting.
*To work closely with both the Operations Manager and Assistant Operations Managers to drive quality scores to the required client standards, while also providing a communication channel with Capita's central Group Risk department.
* To liaise with clients, peers and staff to define operational risk standards, ensuring compliance with legal, regulatory, ethical and social requirements to build and maintain an excellent reputation for the Company.
* To be responsible for ensuring that a full risk analysis is undertaken for any changes driven by the client or business - providing risk advice to team managers/teams within the project and communicating with clients, key stakeholders and internal senior management with regards to risk reporting.
* To closely monitor risk compliance and quality performance, ensuring compliance with legal, regulatory, ethical and social requirements to build and maintain an excellent reputation for the Company
* To liaise with all relevant parties to define procedural standards and resolve technical queries while holding responsibility for technical procedures, ensuring any changes are reviewed and actioned appropriately, providing subsequent impact analysis.

Our QUALITY AND RISK MANAGER'S must be able to demonstrate the following skills and experience:

* Expert knowledge and continuing professional development relating to the products, processes and regulation in the area of work (as evidenced by continuing accreditation).
* Numeracy and advanced computer literacy (eg Microsoft Word, Excel and Outlook)
* Able to work effectively as part of a management team with proven ability to plan and control, analyse data, problem solve and make decisions confidently.
* Excellent communication and interpersonal skills: customer focused with effective meeting skills.
* Excellent time management and highly organised with a meticulous attention to detail; able to manage own workload and team members to meet stretching targets and strict deadlines

In addition, the relevant risk qualification would be highly beneficial to your application.

If you are interested in learning more about this opportunity and have the skills to succeed as a QUALITY AND RISK MANAGER with Capita, please do not hesitate to apply with your CV following the appropriate link.
PLEASE NOTE; YOU WILL BE REQUIRED TO UNDERGO A SERIES OF VETTING & SCREENING CHECKS IF SUCCESSFUL, INCLUDING A BASIC DISCLOSURE AND FINANCIAL PROBITY CHECK.

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    IT Entwicklung

  • Skills:

    client

Capita