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Purchase to Pay Support Officer
Eingestellt von Paribus Global Limited
Gesuchte Skills: Sap, Support
Projektbeschreibung
Start Date March 1st Duration 6 months (01/03/2015 - 31/08/2015)
SAP PURCHASE TO PAY SUPPORT OFFICER
SAP Purchase to Pay Support Officer is urgently required for our market leading client. As SAP Purchase to Pay Support Officer you will manage, create and deploy common tools on cost accounting for all our clients group entities. Tools related to invoice processing (SAP and others), including steering of offshore sites and on expense allocation.
RESPONSIBILITIES AND DELIVERABLES:
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Provide day to day 1st line customer support at central level to users (worldwide, but most important countries are France, Belgium, Luxemburg and Morocco) of systems and processes in the scope of the Steering Centre
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SAP (modules SRM, MM, SD, FICO, PS, AA, FM, RE)
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Basware (invoice and WF tool)
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Ulysse & Concur (Expense Claims tool)
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Participate in one or more of the following activities:
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Incident Management.
Your task is to
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Track all customer requests in our incident management tool RTS (Jira based tool)
-
Respond to all non-complex functional and technical customer requests within defined KPI and Quality standards (knowledge database based). This includes Standard Master data updates (limited list) and standard reporting requests (system extracts) from Key users
-
Perform a functional analysis of the question/problem and the test of the potential problem Escalate complex incidents to 2nd level support in our Business Analysis teams
-
Update our knowledge database with documented solutions of recurrent incidents
-
Internal Security management.
-
Your task is to attribute people to Profiles when requested (create, change, delete) when needed.
REQUIRED KNOWLEDGE/EXPERIENCE:
-
Thorough knowledge of standard Microsoft Office tools (word, excel, PowerPoint)
-
Basis of SAP technical or functional knowledge in one or more modules such as MM, SD, SRM, FI, CO, etc.
-
Any experience on Basware, Ulysse and/or Concur is considered as an asset.
LANGUAGES REQUIREMENT: Dutch, French & English
CONTRACT: 6 months
RATES: Excellent!
LOCATION: Brussels
SAP PURCHASE TO PAY SUPPORT OFFICER
SAP Purchase to Pay Support Officer is urgently required for our market leading client. As SAP Purchase to Pay Support Officer you will manage, create and deploy common tools on cost accounting for all our clients group entities. Tools related to invoice processing (SAP and others), including steering of offshore sites and on expense allocation.
RESPONSIBILITIES AND DELIVERABLES:
-
Provide day to day 1st line customer support at central level to users (worldwide, but most important countries are France, Belgium, Luxemburg and Morocco) of systems and processes in the scope of the Steering Centre
-
SAP (modules SRM, MM, SD, FICO, PS, AA, FM, RE)
-
Basware (invoice and WF tool)
-
Ulysse & Concur (Expense Claims tool)
-
Participate in one or more of the following activities:
-
Incident Management.
Your task is to
-
Track all customer requests in our incident management tool RTS (Jira based tool)
-
Respond to all non-complex functional and technical customer requests within defined KPI and Quality standards (knowledge database based). This includes Standard Master data updates (limited list) and standard reporting requests (system extracts) from Key users
-
Perform a functional analysis of the question/problem and the test of the potential problem Escalate complex incidents to 2nd level support in our Business Analysis teams
-
Update our knowledge database with documented solutions of recurrent incidents
-
Internal Security management.
-
Your task is to attribute people to Profiles when requested (create, change, delete) when needed.
REQUIRED KNOWLEDGE/EXPERIENCE:
-
Thorough knowledge of standard Microsoft Office tools (word, excel, PowerPoint)
-
Basis of SAP technical or functional knowledge in one or more modules such as MM, SD, SRM, FI, CO, etc.
-
Any experience on Basware, Ulysse and/or Concur is considered as an asset.
LANGUAGES REQUIREMENT: Dutch, French & English
CONTRACT: 6 months
RATES: Excellent!
LOCATION: Brussels
Projektdetails
Geforderte Qualifikationen
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Kategorie:
SAP Entwicklung, Sonstiges