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PS Enginners
Eingestellt von OSC TELECOMS
Gesuchte Skills: Support, Engineer
Projektbeschreibung
Bogota
Duties may include:
- System tracing and protocol flow analysis. Leading role in solution troubleshooting cases, including Nokia equipments and 3rd party equipment or several technology areas.
- Lead and provide consultancy during complex support activities such as Expert Support Services, Preventive Care, SW upgrades, On-line SW Change.
- esponsible for technical support in early product release phases (pilots, trials and early projects).
- Understands KPI.
- Network expansion activities up to multi-interface level.
- Dictate On the Job Training of O&M activities of PS network elements to customer.
In case handling process:
Acts as first point of contact for customer, receives and validates the case, collects case info using analytical troubleshooting methods.
Provides workaround or solves the case through Knowledge Re-Use
Supports implementation of preventive proposals
Case escalation to higher levels of support
As Emergency Engineer
Receives the EME case, assess severity and collects information and symptoms needed for technical analyses
Leads the e2e technical troubleshooting activities
Neutralizes and restores the working state of the system
Provides updates of incident progress throughout the case life cycle
Provides information for RCA/preventive analysis purposes
Ensures the EME case data and reporting quality
As Operations Engineer
Acts as T2 for cases dispatched from GDC operations. Receives the P1/P2 cases by PT4 tool, assess root cause and collects information and symptoms needed for technical analyses and escalated to GDC/TS care if necessary.
Leads the e2e technical troubleshooting activities for P1/P2 cases.
Neutralizes and restores the working state of the system for P1 cases
Provides updates of incident progress throughout the case life cycle in PT4 tool.
Provides information for RCA/preventive analysis purposes in PT4 tool.
Ensures the close for P1 cases.
Ensure proper reporting for all internal and customer cases.
Duties may include:
- System tracing and protocol flow analysis. Leading role in solution troubleshooting cases, including Nokia equipments and 3rd party equipment or several technology areas.
- Lead and provide consultancy during complex support activities such as Expert Support Services, Preventive Care, SW upgrades, On-line SW Change.
- esponsible for technical support in early product release phases (pilots, trials and early projects).
- Understands KPI.
- Network expansion activities up to multi-interface level.
- Dictate On the Job Training of O&M activities of PS network elements to customer.
In case handling process:
Acts as first point of contact for customer, receives and validates the case, collects case info using analytical troubleshooting methods.
Provides workaround or solves the case through Knowledge Re-Use
Supports implementation of preventive proposals
Case escalation to higher levels of support
As Emergency Engineer
Receives the EME case, assess severity and collects information and symptoms needed for technical analyses
Leads the e2e technical troubleshooting activities
Neutralizes and restores the working state of the system
Provides updates of incident progress throughout the case life cycle
Provides information for RCA/preventive analysis purposes
Ensures the EME case data and reporting quality
As Operations Engineer
Acts as T2 for cases dispatched from GDC operations. Receives the P1/P2 cases by PT4 tool, assess root cause and collects information and symptoms needed for technical analyses and escalated to GDC/TS care if necessary.
Leads the e2e technical troubleshooting activities for P1/P2 cases.
Neutralizes and restores the working state of the system for P1 cases
Provides updates of incident progress throughout the case life cycle in PT4 tool.
Provides information for RCA/preventive analysis purposes in PT4 tool.
Ensures the close for P1 cases.
Ensure proper reporting for all internal and customer cases.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges