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PS Core - in India - Urgent

Eingestellt von Connect 44 AG

Gesuchte Skills: Support, Engineer

Projektbeschreibung

JOB TITLE: MPC Support Engineer

LOCATION: Bangalore - INDIA

SHIFT TIMINGS: 24x7

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Receive incidents related to Core PS Network through Functional Escalation an d provide second and higher level support.
- Liase with 3rd Party Suppliers/Vendors for resolution of the Faults/Problems needing vendor support.
- Validating and maintaining the Known Error Database (KEDB) for Core PS Nodes.
- Identify opportunities for improvement and in helping to evaluate alternative solutions.
- Update and maintain data used for reporting on technical and service capabilities.
- Conducts reviews on Problem and Known Errors that have been identified and actioned to verify that all steps were completed and the objective of the process was achieved.
- Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer.
- Recommend solutions to address recurring problems or failures.
- Flag all Priority 1 and Priority 2 Incidents that require Root Cause Analysis.
- Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identified as requiring Root Cause Analysis (RCA).
- Apply approved solutions in line with agreed timeline to implement.
- Provide status report detailing the root cause and procedure for correcting recurring problems and Priority 1 and Priority 2 Incidents in accordance with Customer policies.
- Provide regular updates on high priority problems in timescales agreed with the business.
- Report on Problem Management performance identifying action plans for outstanding problems.

ADDITIONAL REQUIREMENT:

- Should have better understanding and experience on SGSN, GGSN, Radius Server, Charging Gateway and Legal Intercept platforms
- Experience on NSN Nodes would be an added advantage
- Excellent Communication skills
- Flexible to work and adaptable to change

Projektdetails

  • Einsatzort:

    Bangalore, Indien

  • Projektbeginn:

    asap

  • Projektdauer:

    Keine Angabe

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Connect 44 AG