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PS Core - in India - Urgent
Eingestellt von Connect 44 AG
Gesuchte Skills: Support, Engineer
Projektbeschreibung
JOB TITLE: MPC Support Engineer
LOCATION: Bangalore - INDIA
SHIFT TIMINGS: 24x7
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Receive incidents related to Core PS Network through Functional Escalation an d provide second and higher level support.
- Liase with 3rd Party Suppliers/Vendors for resolution of the Faults/Problems needing vendor support.
- Validating and maintaining the Known Error Database (KEDB) for Core PS Nodes.
- Identify opportunities for improvement and in helping to evaluate alternative solutions.
- Update and maintain data used for reporting on technical and service capabilities.
- Conducts reviews on Problem and Known Errors that have been identified and actioned to verify that all steps were completed and the objective of the process was achieved.
- Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer.
- Recommend solutions to address recurring problems or failures.
- Flag all Priority 1 and Priority 2 Incidents that require Root Cause Analysis.
- Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identified as requiring Root Cause Analysis (RCA).
- Apply approved solutions in line with agreed timeline to implement.
- Provide status report detailing the root cause and procedure for correcting recurring problems and Priority 1 and Priority 2 Incidents in accordance with Customer policies.
- Provide regular updates on high priority problems in timescales agreed with the business.
- Report on Problem Management performance identifying action plans for outstanding problems.
ADDITIONAL REQUIREMENT:
- Should have better understanding and experience on SGSN, GGSN, Radius Server, Charging Gateway and Legal Intercept platforms
- Experience on NSN Nodes would be an added advantage
- Excellent Communication skills
- Flexible to work and adaptable to change
LOCATION: Bangalore - INDIA
SHIFT TIMINGS: 24x7
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Receive incidents related to Core PS Network through Functional Escalation an d provide second and higher level support.
- Liase with 3rd Party Suppliers/Vendors for resolution of the Faults/Problems needing vendor support.
- Validating and maintaining the Known Error Database (KEDB) for Core PS Nodes.
- Identify opportunities for improvement and in helping to evaluate alternative solutions.
- Update and maintain data used for reporting on technical and service capabilities.
- Conducts reviews on Problem and Known Errors that have been identified and actioned to verify that all steps were completed and the objective of the process was achieved.
- Track and report recurring problems or failures and provide associated consequences of problems if there is a business impact to Customer.
- Recommend solutions to address recurring problems or failures.
- Flag all Priority 1 and Priority 2 Incidents that require Root Cause Analysis.
- Identify root cause of Priority 1 and Priority 2 Incidents and recommend appropriate resolution action and other events that Customer identified as requiring Root Cause Analysis (RCA).
- Apply approved solutions in line with agreed timeline to implement.
- Provide status report detailing the root cause and procedure for correcting recurring problems and Priority 1 and Priority 2 Incidents in accordance with Customer policies.
- Provide regular updates on high priority problems in timescales agreed with the business.
- Report on Problem Management performance identifying action plans for outstanding problems.
ADDITIONAL REQUIREMENT:
- Should have better understanding and experience on SGSN, GGSN, Radius Server, Charging Gateway and Legal Intercept platforms
- Experience on NSN Nodes would be an added advantage
- Excellent Communication skills
- Flexible to work and adaptable to change
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges