PS Core Engineer

PS Core Engineer - Copenhagen

Responsibilities:
Second level service problem restoration.
Handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when necessary.
Handle and execute the Change Request in stipulated time frame. Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.
Raise Trouble Tickets towards TAC in consultation.
Perform second level Preventive Maintenance of nodes.
Involved in upgrade/updates of live nodes.
Rollout of New Feature per MOP

Requirements:

Very good English (spoken & written).
Graduate within Electrical, Telecommunication or Computer Engineering.
Over 3 years of work experiences in Core networking
General understanding of Traffic cases. For complimentary products, broad knowledge of Unix operating system is essential.
Possess skill in the following area: Packet Switch (SGSN/GGSN/MME/USN/UGW).
With knowledge in IP is an added advantage.
Ability to learn the working of new nodes which are added in the network.
Ability to analyze and provide recommendations to Customer Service Requests and O&M queries of complex nature.
Good knowledge of support and supply processes.

PS Core Engineer - Copenhagen