Project/Program Manager II

Program Manager
Seattle, WA
Contract Opportunity

Did you know that CompuCom's employee benefits start on the first day of employment? Join COMPUCOM and enjoy our generous, DayOne Benefits(SM)!

Are you an advocate for customer feedback? Do you have beta program management, software support or QA experience? Would you like to work alongside some of the most customer obsessed people you'll ever meet? We need a Program Manager to help us collect and analyze beta feedback and drive it into the product. You will work with end users and engineering teams to make sure the feedback is complete and actionable as well support and troubleshoot issues to resolve problems and keep the feedback flowing. You will be required to track, communicate status on and independently drive issues to resolution.

This position demands an ability to prioritize and multitask. The ideal candidate will have experience with software testing and customer support and be excited to influence the customer experience of new products.

BASIC QUALIFICATIONS

- 3+ years of relevant work experience in program management, support or software QA
- Excellent troubleshooting and problem solving skills
- Experience communicating with technical and non-technical stakeholders at all levels of responsibility.
- Ability to handle sensitive information and keep it confidential

PREFERRED QUALIFICATIONS

- Experience with beta feedback, beta software and/or development life cycles
- Bachelor s degree in computer science, engineering or a related technical discipline
- Superior Microsoft Office and SharePoint skills such as macros, VBA and workflows
- Familiarity with using, debugging and troubleshooting devices and gadgets

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.