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Project Manager SLA

Eingestellt von Amoria Bond Ltd

Gesuchte Skills: Support, Client

Projektbeschreibung

Project Manager - SLA/SLE - Ticket Incident Management - 4 months - Netherlands

Amoria Bond require a Project Manager for a July start with our client. Your role will be to;

* Benchmarking the current SLAs against the industry standards.
* Redefining the current Service Level Elements (SLE) so that they support effective customer experience and service performance, by
* Creating flexibility based on the new Severity Model elements, its criteria and thresholds.
* Aligning the current SLAs in the three Business Areas including vendor SLAs, in order to better support people and service performance.

Proposed solution

The following high level steps are leading during the alignment:
1. Analysing the existing SLA performance based on the combination of impact and urgency.
2. Gathering supportive facts from the Product Management group which can be used to align the new targets.
3. Benchmarking the existing SLAs of the three business areas against the SLAs of the leading industry companies
4. Defining new SLEs and validating these SLEs with existing data.

Amoria Bond operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age or experience, and we confirm that we are happy to accept applications from persons of any age or experience for this role.

Projektdetails

  • Einsatzort:

    Niederlande

  • Projektbeginn:

    asap

  • Projektdauer:

    6 months

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Amoria Bond Ltd