Project Manager - CRM - Utilities

Project Manager - CRM - Utilities

We are looking for an experienced Project Manager with CRM experience, ideally within the utilities sector for an initial 6 months.

Accountabilities:

· The successful Project Manager will be expected to facilitate project planning and control the delivery, implementation and budget for one or more projects (typically between 1 and 3), totalling up to 5,000-mandays in size and £5M in value.

· The Project Manager will control the management of project risks, issues, assumptions and dependencies and the co-ordination of project workstreams, e.g., infrastructure delivery.

· They will also control the day-to-day activities required to deliver these projects to negotiated TCQ criteria by maintaining a Project and Stage plan and using a Product Backlog and Burndown charts, to demonstrate project output and progress.

· The Project Manager will follow relevant financial, governance, resourcing and reporting processes, as well as ensuring that their projects comply with applicable 'Project Essentials' (as agreed with the Senior Project Manager) in order to achieve proportionate governance.

· The Project Manager also should produce regular Project Status Reports and progress updates so that the department has an overview of the portfolio of projects versus their negotiated TCQ criteria.

Requirements:

· Have experience of managing and controlling the delivery of IT systems including the adoption of these systems by business colleagues and realisation of benefits.

· Be able to demonstrate an innovative approach to improving the timeliness, quality and the productivity of IT developments.

· Have strong knowledge of the end-to-end IT development process, from Vision to deployment, business adoption and support.

· Experience in Utility billing, CRM & Contact centres would be desirable

· Experience of the Utilities industry would also be beneficial

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.