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Project Manager
Eingestellt von Michael Bailey Associates - Eindhoven
Gesuchte Skills: Jira, Client, Support
Projektbeschreibung
For a client of ours we are looking for a project manager with experience with Jira and change management.
Start date: September 1, 2015
Duration: 4 months
Location: Brussels, Belgium
Languages: English: fluent; Dutch and French (fluent in one, comprehension of the other)
Consultancy missions:
Improve data quality of ticketing system
Improve ROI of authorized projects
Description of the mission "Improve data quality of the ticketing system":
The client is using JIRA ticketing system to capture change requests, support for IT applications and incidents. Currently not all these tasks are introduced in JIRA for several reasons.
The goal of the consultancy mission is to ensure a better demand capture of the different maintenance tasks of IT applications and to build KPIs to improve the data quality.
The final goal is to enable us to take better decisions based on qualitative data from JIRA.
Tasks description:
Analyse the AS-IS process
Interview the SPOCs of the ticketing system
Determine which KPIs will be needed for facilitating decisions based on the content of JIRA and define needed information (eg: priority of the request, worked hours/request, request's type, link with budget..)
Ensure all bugs, change requests, incidents and support are introduced in the system with a clear process
Supervise approval process of the KPIs and the TO-BE process
Create new forms and workflows in JIRA that will facilitate the demand capturing process and supervise approval process
Create KPIs dashboard for the SPOC's managers
Write documentation of the TO-BE processes
Train and coach users: about 40 persons.
Verify first quality of improvements
Description of the mission "Improve ROI of authorized projects":
The goal of this consultancy mission is to ensure that we improve the "analysis phase" and the "design phase" to reduce rework in "realisation phase" (according to our project methodology) by the introduction of "scope control" concept in projects.
Tasks description:
Definition of new concepts: "scope control", "scope table", "scope freeze" and "change request management"
Build a communication plan and trainings
Add these new concepts in the Portfolio and project methodology of the client
Profile:
Candidate must have:
A University graduate
Experience in project management, including coaching persons
Experience with ticketing systems, workflow processes, building KPI dashboards
Experience with JIRA. However, practical work to create new workflows, forms and KPIs can be performed by internal persons Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start date: September 1, 2015
Duration: 4 months
Location: Brussels, Belgium
Languages: English: fluent; Dutch and French (fluent in one, comprehension of the other)
Consultancy missions:
Improve data quality of ticketing system
Improve ROI of authorized projects
Description of the mission "Improve data quality of the ticketing system":
The client is using JIRA ticketing system to capture change requests, support for IT applications and incidents. Currently not all these tasks are introduced in JIRA for several reasons.
The goal of the consultancy mission is to ensure a better demand capture of the different maintenance tasks of IT applications and to build KPIs to improve the data quality.
The final goal is to enable us to take better decisions based on qualitative data from JIRA.
Tasks description:
Analyse the AS-IS process
Interview the SPOCs of the ticketing system
Determine which KPIs will be needed for facilitating decisions based on the content of JIRA and define needed information (eg: priority of the request, worked hours/request, request's type, link with budget..)
Ensure all bugs, change requests, incidents and support are introduced in the system with a clear process
Supervise approval process of the KPIs and the TO-BE process
Create new forms and workflows in JIRA that will facilitate the demand capturing process and supervise approval process
Create KPIs dashboard for the SPOC's managers
Write documentation of the TO-BE processes
Train and coach users: about 40 persons.
Verify first quality of improvements
Description of the mission "Improve ROI of authorized projects":
The goal of this consultancy mission is to ensure that we improve the "analysis phase" and the "design phase" to reduce rework in "realisation phase" (according to our project methodology) by the introduction of "scope control" concept in projects.
Tasks description:
Definition of new concepts: "scope control", "scope table", "scope freeze" and "change request management"
Build a communication plan and trainings
Add these new concepts in the Portfolio and project methodology of the client
Profile:
Candidate must have:
A University graduate
Experience in project management, including coaching persons
Experience with ticketing systems, workflow processes, building KPI dashboards
Experience with JIRA. However, practical work to create new workflows, forms and KPIs can be performed by internal persons Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges