Project Leader

Our client, based in Brussels, is currently looking for a Project Leader to start ASAP

START: ASAP

DURATION: 3 months (with extension)

LOCATION: Brussels

DESCRIPTION:

As a Project Leader you will be in charge of the following tasks:

- Seamless integration of new products, functionalities and activities within the department
- In close collaboration with all stakeholders assist in the (re)design of the process to deliver services that meets the customers' expectations.
- Implement and validate the process by firsthand follow up of the pilot cases.
- Develop adequate reporting to manage this process.
- Facilitate the change for the team (Provide work instructions, Training & Support)
- Existing products, functionalities and activities:
- The program aims to enhance client's efficiency and the customer experience
- Regularly audit and optimize the existing processe
- Design a process when there is a ga
- Develop management reporting
- Business reports :
- Maintain the standard reporting
- Create ad hoc reporting on request of internal and external customers.
- For a better workload/resource management: develop and maintain tools to estimate/forecast workload in the operations

SKILLS:

- Strong customer orientation & ability to communicate with executive level
- Strong analytical skills
- Quick understanding of the business needs
- Relevant experience in process improvements leading to higher customer satisfaction
- Strong communication skills & ability to negotiate
- Strong reporting skills
- Excellent speaking, reading and writing skills in Dutch, French and English

Interested?

Please send me your CV immediately.