Project Coordinator-Health and Wellness

DESCRIPTION

JOB TITLE: HEALTHWORKS ASSOCIATE

Overview
The HWPI Consulting and Client Support Associate position serves in a customer facing capacity/role to support sales and account management in meeting the Workforce Health needs of customers, brokers, and consultants and is responsible for increasing enrollment, member satisfaction and retention. This role will be responsible for supporting the coordination and onboarding of our services to help employer workforce populations improve their health and wellness and better manage chronic conditions. Improving health and workforce productivity is at the core of our value proposition. The purpose of this position reflects the importance of supporting the messages, tools and offerings to position us to better tell its value story to current and prospective employer customers.

JOB DESCRIPTION:

1.The position includes development of proposals, client support during implementation, development and maintenance of service level agreements.
2.Associates support consultants in developing relationships with business partners (both internal and external).
3.Assists in the development and management of program proposals, recommendations, implementation plans, communication packages, performance measurement tools, and training materials related to the assigned project
4.Manage and coordinate sold HealthWorks programs that include onsite health screenings and classes, walking program, marketing and communications, rewards and incentives, access to online health programs and reports that assess the participation and success of programs.
5.Partner and support HWPI Customer and Client Support Consultant to build strong relationships with Account Management teams and employer customers
6.Uses workforce health knowledge, philosophy, tools and resources in order to adhere to all business processes and procedures
7. Participates in the analysis of customers' business processes and functional requirements and in the preparation of workforce health program communication and implementation, identifies onboarding requirements for customer implementations and/or works collaboratively with Consultant on non-standard implementations. May participate in workflows, process diagrams and gap analysis development
8. Responsible for creating and managing customer operating plans within HW timelines and processes (eg, product guardrails)
9. Assists with developing and coordinating collateral documents. (Customer communications in coordination with marketing, legal, etc).
10. Addresses customer needs by looking at all variables and making decisions based on urgency of specific cases, given time demands, and key priorities. Recognizes when the situation demands quick and immediate action and makes decisions quickly. Uses knowledge and expertise in order to make informed decisions.
11. Uses excellent written and verbal communication skills both internally and externally.
12. Responsible for seeking supervisor or manager to provide guidance and/or solve problems for difficult issues.

Requirements:
Bachelor's Degree in Business/Health Care Administration or related discipline
1+ years of relevant experience.
Knowledge of platforms assigned to the functional area.
Business analysis or project analysis experience.
Healthcare knowledge preferred
strong written and verbal communication
computer proficiency in word, excel and email platforms
project management skills and experience
good follow-up and follow-through
Lotus Notes
customer service experience
HIPAA and or PHI knowledge
strong problem solving skills
health and wellness background
Ability to multi-task and manage several projects simultaneously
gets along well with others in a team environment