Project Coordinator - Call Centre

PROJECT COORDINATORS required for an initial 3 month contract with a Telecommunication company based in Pyrmont. As a project Coordinator you play a vital role within my clients organisation as you will be liaising between various customers, their end customers, their field engineers and subcontractors.Responsibilities:

- answer calls professionally
- respond to customer inquiries in a timely manner
- research required information using available resources
- manage and resolve customer complaints and ensure they are escalated appropriately so we can look at why they occurred and take appropriate action if required.
- provide customers with service information and status updates
- data entry of customer information and job requirements
- process orders, forms and applications
- identify and escalate priority issues
- route calls to appropriate resource
- follow up customer calls where necessary
- complete call logs
- produce call reports

Skills required:

- The person needs to have the ability to understand as well as grasp basic customer information perfectly.
- You should be able to handle the diverse people and have the ability to cope with difficult customer situations in a professional and courteous manner.
- You will be required to take personal ownership of customer issues and ensure all information and actions taken are recorded.
- You must ensure that the job statuses are updated in a timely manner and customers contacted within given Service level Agreement time frames.
- You should be able to make effective use of in-house technical resources and utilise them as much as possible.
- The person needs to have excellent communication, customer service, interpersonal, and typing skills.
- The ability to take the initiative to chase colleagues for updates.
- The ability to ask questions, and not be afraid to seek help when and if required.

If you have the above emntioned skills and experience I would love to hear from you. Apply now!