Project Coordinator - 6 Month Contract

Project Coordinator

Description:

9:00AM - 5:00 PM

THE COMPANY IS RETIRING A VERSION OF SOFTWARE WITH A USER BASE OF ABOUT 45,000 USERS. THE SCOPE OF THE WORK INVOLVES MONITORING AN ONLINE HELP COMMUNITY FOR THESE USERS. THIS PERSON WILL BE ACCOUNTABLE FOR ASSISTING THE COMMUNITY MANAGER WITH TRAINING, MODERATING, AND SURVEYING.

UNDER THE DIRECTION OF THE SENIOR PRODUCT MANAGER, OFFBOARD USERS FROM ONE OF THE COMPANY'S ENTERPRISE SOFTWARE APPLICATIONS (ENTERPRISE SOCIAL AND CONTENT COLLABORATION TOOL) THAT IS BEING RETIRED.

* Collaborating with innovators, physicians, nurses, operations personnel and other stakeholders, assume the operational duties associated with transitioning a vibrant online community from an older version of software to a better version.
.* This program comes at a critical time at the company-- it models the future of what it will mean when the company has critical mass on its online enterprise collaboration platforms, so that the workforce can help one another to deliver our best care to our members, serve our communities, and meet the challenges of health care reform.

* Community Management and Support -- Aptitude to monitor, manage, and curate online conversations, including answering user questions and helping to foster user connections behind the scenes. Moderate community support sites, draft and manage help materials, train users, prioritize competing demands, strong organizational skills and attention to detail.
.* Communications - Under direction of product manager, in partnership with communications and product SMEs, write messages that tell users what they need to know, feel and do during major project milestones. Savvy about using online community tools to compel and add value to users. Match communication mode and message to clients special needs or concerns
.* SharePoint 2013 Site Administration - Under direction of community manager, create and manage SharePoint 2013 sites, lists, and libraries. Assign and manage SharePoint user permissions. Create and manipulate SharePoint Web Part pages and Web Parts. Familiar with SharePoint community discussion apps and newsfeed features (create, reply, at-mention). Monitor monthly metrics for SharePoint site.
.* Help community members know, feel, do what they need to do to transition from the existing tool to the new tool
.* Daily and weekly tracking
.* Collaborate with the cross-functional delivery team to define, commit to, and finish tasks assigned to them and to others
.* As an individual contributor, under the direction of the community manager, monitor Q communication; online community moderation; training; and a variety of other activities under the direction of the product manager.
.* Prefer a candidate with familiarity of how large organizations work.
.* Client service-oriented, a strong active listener, trustworthy, good judgment and discretion
.* Anticipates and prepares for how others will react to information. Responds positively and persuasively to tough questions, negative issues, etc. raised by users or colleagues
.* Spirit of intellectual curiosity, creativity and innovation
High School Diploma/GED Required; Bachelors degree preferred

No matter who you are or what your role, the work you do saves lives. From our nurses and physicians on the front line of care to our business professionals supporting the bottom line. From our customer service experts working one on one to enhance the member experience to our IT professionals who literally turn data cables into lifelines. Everyone at the company plays a vital role in the care delivery process. Because no matter who you are or what your role, the work you do at this company affects lives.

It is important to sustain the trust of our members and the communities we serve by setting a high expectation for compliance, ethics, and integrity. Our diversity is our strength. And when you get down to it, it's what defines our culture. We are 180,600 individual employees and physicians, but we share a common goal: We make lives better. Whether through technology, communication, innovation, or face-to-face care delivery, what we do makes a difference. Because at the end of the day, it's all about people.