Project Coordinator

Purpose and Description: 
Ensures that all health information is managed and maintained in accordance with established regional, state and federal guidelines.

This position consistently supports compliance and Client's Code of Conduct by adhering to federal, state and local laws and regulations, accreditation and licenser requirements and Client's policies and procedures.

In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Client Service Quality Credo, the CLIENT Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors."

ESSENTIAL FUNCTIONS:

These are the things that the candidate will be doing on a daily, weekly and monthly basis.

- Abstracts information from medical record to complete forms (ie simple adult, school and camp).
- Reviews information release requests for appropriateness and validity and manually/electronically logs these requests within 24 hours of receipt.
- Serves as inter and intra department resource for the other staff members, answering questions and providing instructions as necessary.
- Trains new staff and existing staff members on new or revised procedures.
- Collects loose filing/scan documents from clinical area, as required.
- Opens departmental mail and sorts; forwards mail appropriately to document preparation station or other clinical units.
- Assists in obtaining complete authorization for release of information form and answers questions about release of information process.
- Assists in printing information from appropriate computer system for completion of Release of Information (ROI) requests.
- Researches missing medical or other data information and compiles with departmental procedures for follow-up when unable to find the medical/data information after exhausting all search procedures.
- Requests patient charts by accessing the appropriate system.
- Answers inquiries from patients and staff members and instructs them in the appropriate methods of requesting records.
- Enters data into disclosure accounting system in accordance with HIPAA standards.

Completes payment handling tasks as assigned. - Performs other duties as directed.

REQUIRED EXPERIENCE:

These items are MUST HAVE items. If a candidate does not have these then they will be rejected.

- Two years of experience with protected information (ie healthcare, finance, legal) required.
- One year of customer service experience required.
- Ability to effectively abstract computer or paper-based data required.
- Demonstrated familiarity with medical terminology.

PREFERRED EXPERIENCE:

These are things that we would like to see, but are NOT required to fill the position. These are NOT disqualifying items.

- Three years experience with Protected Health Information.
- Proficiency in the use of applicable Electronic Health Record management software required.
- Good interpersonal skills with the ability to communicate effectively with internal and external customers required.
- Demonstrates courtesy, helpfulness, and respect in dealings with customers.
- Strong attention to detail required.
- Strong organizational skills and ability to work independently and manage multiple priorities required.

REQUIRED EDUCATION:

- High School Diploma or equivalent required. 

SKILLS TO BE SUCCESSFUL IN THIS ROLE:

- Customer Service Minded
- Effective communicator
- Adaptable

TRAVEL REQUIRED:

- 10% in the local area (Local) Reimbursed

WILL ROLE BE IN A MEDICAL FACILITY?

- Yes

WILL A PHYSICAL OR MEDICAL SCREENING BE REQUIRED?

- Yes 

INTERVIEW STEPS AND INFORMATION:

- F2F Only! both with Manager and 1 to 2 team members.
- We will be going over the candidate's background and covering their experience in the Healthcare Industry as it relates to their daily tasks.
- An interview day will be set up once the req is officially distributed.

STANDARD WORK HOURS:

- Flexible - normally you will be working normal business hours of 8:00 AM to 5:00 PM. Some adjustment may be needed as scheduling conflicts arise. You will also be on-call one weekend a month.