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Project Co-Ordinator
Eingestellt von Experis IT
Gesuchte Skills: Sales, Client, Ip, Tcp
Projektbeschreibung
SERVICE DELIVERY CO-ORDINATOR
Our client is a large Telecommunications Company looking to recruit a Service Delivery Co-ordinator to join their exciting and innovation team. This a contract position based in Dublin.
CANDIDATE RESPONSIBILITIES:
* To be the owner of customer satisfaction and performance (time and quality) related to the end- to-end delivery process of an order.
* To perform and ensure a clear and complete End-to-End data-validation with high quality and fast completion
* To work in partnership with regional Sales and Project Manager
* To be able to translate Customer Dissatisfaction and Complaints.
REQUIRED SKILLS:
* Clear demonstrable experience in customer service, preferably in telecommunication/ICT
* High level understanding of telecommunication principles
* Very Good conflict management skills
* Understanding of performance management and reporting
* Experience of working with management levels
* Process and performance management
* Excellent verbal and written customer communication and presentation skills
* Proven experience in managing complex processes and multiple suppliers
* Knowledge of quality management approach
. Sound understanding of VPN, TCP/IP, Quality of Service and MPLS
* Capability to diagnose common network failures
FOR MORE INFORMATION PLEASE CALL AUDREY OR MAIL ME.
Our client is a large Telecommunications Company looking to recruit a Service Delivery Co-ordinator to join their exciting and innovation team. This a contract position based in Dublin.
CANDIDATE RESPONSIBILITIES:
* To be the owner of customer satisfaction and performance (time and quality) related to the end- to-end delivery process of an order.
* To perform and ensure a clear and complete End-to-End data-validation with high quality and fast completion
* To work in partnership with regional Sales and Project Manager
* To be able to translate Customer Dissatisfaction and Complaints.
REQUIRED SKILLS:
* Clear demonstrable experience in customer service, preferably in telecommunication/ICT
* High level understanding of telecommunication principles
* Very Good conflict management skills
* Understanding of performance management and reporting
* Experience of working with management levels
* Process and performance management
* Excellent verbal and written customer communication and presentation skills
* Proven experience in managing complex processes and multiple suppliers
* Knowledge of quality management approach
. Sound understanding of VPN, TCP/IP, Quality of Service and MPLS
* Capability to diagnose common network failures
FOR MORE INFORMATION PLEASE CALL AUDREY OR MAIL ME.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Marketing/Vertrieb