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Project and Service Delivery Manager - Dutch Speaking

Eingestellt von Whitehall Resources Ltd

Gesuchte Skills: Support, Client


Our client requires a Project And Service Delivery Manager - Dutch Speaking

Demand Planning:

- Maintain data regarding the current volume of services utilized.
- Forecast, verify and communicate future demand and costs for existing and new services.
- Provide input into the overall Plan, translating business strategy into IT strategy to identify IT requirements for assets and services.

Demand Management:

- Operate the monthly/quarterly demand change processes, ensuring that variances are approved via the delivery and demand governance bodies.

Cost Management and Sustainability:

- Provide input to the TR assets and services.
- Manage the RM Infrastructure expenditures; reviewing supplier billing and analysing the variance together with the Demand Analysts and Finance.
- Provide levers/options toassist them in the management of their demand and cost of services.
- Manage cost reduction planning/tracking for the entire portfolio of services.
- Manage asset refresh activities to ensure that the refresh policy is clear, budgeted, implemented and that the infrastructure is sustainable.
- Ensure Lifecycle Management of the portfolio to avoid the cost of duplicate services.

Consumer Demand Policies:

- Provide input to Consumer Demand Policies as to ensure that business requirements are met.
- Ensure that Consumer Demand Policies are effectively communicated and understood.

Delivery of Service Roadmaps:

- Work with OLMs, BI and DV staff to understand their infrastructure requirements and provide guidance and alignment as needed.
- Provide input into the roadmaps, ensuring that requirements are accurately represented for existing and new services.
- Work with the CSM's, Architects and PPC's to understand changes to the roadmaps and obtain feedback for those changes from the business.
- Work in collaboration with the Service Planner to jointly deliver the MyWorkspace and Back Office service roadmaps.

Collaboration with other individuals and teams:

- Work with OLMs, BI and DV staff to understand their lines of business to determine how IT can help them to deliver according to their priorities.
- Provide training to our stakeholders to assist them in understanding the services and materials within the portfolio.
- Work with other Service Planners, within and external, to share knowledge and maintain best practices.
- Work with Demand Analysts and other Service Planners, to ensure we have a full view of the business landscape and the services that impact them.
- Represent Global Functions in the Infrastructure Demand Planning Council, Product Portfolio Councils and PAB's as needed. Embrace Diversity Inclusiveness (DI) principles and demonstrate this within the job.

Must haves

- Broad knowledge and understanding of IT concepts and architectures and of the principles and processes of implementing and delivering IT services
- Experience with Demand Management processes enabling tools
- Strong knowledge of and experience with the portfolio of services
- Functional understanding of the other support processes, eg, Service Levels, Finance/planning cycle

Nice to haves

- Self-managing professional with drive enthusiasm
- The successful candidate is likely to be an experienced results-orientated IT professional with several years experience across a range of activities in the areas of service delivery, financial planning or demand forecasting environment.
- Proven ability to work collaboratively influence others in a cross-functional, multi-application, multi-service provider environment
- Ability to drive change

Required languages for this role

- English
- Dutch


  • Einsatzort:

    Den Haag, Niederlande

  • Projektbeginn:


  • Projektdauer:

    6 months

  • Vertragsart:


  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Whitehall Resources Ltd

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