Programmer/Support

Will be handling tickets coming in on a priority basis, triaging and working the tickets. Perform quite a few data repairs (SQL scripts) to update/correct data in the databases. Responsible for analysing moderately complex business problems and deriving multiple solutions for our Business Partners to choose. Has detailed insight to design and implement most of our business partner choices by either coding and testing an application or installing a purchased package and developing interfaces to other existing systems with little guidance. Provides on going support and enhancements to these systems with efficient use. Coaches others on technical skills.

On-Going Support & Enhancements
Provide ongoing support and enhancements to computer applications or packages which includes: diagnosing problems, researching possible solutions, determining effects on the entire process, coding, thoroughly testing, documenting, and implementing. This includes setting up business processes within a package, customizations to packages/applications, interfaces to other applications, system testing, troubleshooting and correcting problems within the implementation phase of new package/application installation or new releases of an existing package/application. Proactively monitoring and continually enhance performance of application.

Analysis:
Independently analyze moderately complex business problems by communicating with current and future process users. Document findings and communicate findings through written documents and models to stakeholders. The analysis tasks include understanding and researching functionality and applicable technology of both potentially new applications/packages and new releases of existing applications/packages. Engage other areas in initial analysis phases to identify infrastructure and support needs.

Designidentifies key issues and draws logical conclusions.
- Build & Sustain Relationships - Uses appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives.
- Contribute to Team Success - Demonstrates cooperation and collaboration while participating in a group or team.
- Facilitatemeets or exceeds expectations.
- VB.NET
- SQL Server - Specifically Transact SQL (writing SQL queries, updates, etc.)
- VB6 would be a plus

REQUIRED MINIMAL EXPERIENCE:

- 1+ years experience independently managing own tasks related to support or project activities.
- 1+ years experience preferred managing small projects or phases of small projects.
- 3+ years of experience in all application development concepts including analysis, design, programming and testing.

EDUCATION:

- Associates Degree; Required.
- Bachelor's Degree; Preferred.
- Area of Study: Computer Science, Management Information Systems, Computer Engineering, or related degree.