Program Manager- Healthcare Operations- 1 year Contract

PROGRAM MANAGER- Healthcare Operations

Job Description:

MANAGES A COMPLEX GROUP OF PORTFOLIO PROJECTS AND ACTS AS A CHANGE AGENT.

MAINTAINS A STRATEGIC FOCUS, AND MANAGES COMPLEX INTER-PROJECT RELATIONSHIPS.

ABILITY TO LEAD AND PROVIDE AN ENVIRONMENT WITH PROJECT MANAGERS AND PROJECT LEADS THAT DRIVES TO SUPERIOR RESULTS DESPITE CHALLENGES.

MANAGES A PROJECT UTILIZING PROPRIETARY PROCESS FOR PROJECT MANAGEMENT.

MANAGES SUPPLY AND DEMAND TO ENSURE ADEQUATE RESOURCES ARE AVAILABLE AND DELIVERY COMMITMENTS ARE MET.

ACTS AS THE PRIMARY INTERFACE FOR THE BUSINESS PARTNERS AND THE INITIATIVE.

MANAGES TIMELINES, STATUS REPORTS AND STATISTICS.

INTERFACES EFFECTIVELY WITH ALL LEVELS AND ACROSS ORGANIZATIONAL LINES.

EFFECTIVELY UTILIZES EXTERNAL VENDORS AND INTERNAL RESOURCES.

DEMONSTRATED SUCCESS AT BUILDING TEAM RELATIONSHIPS AND PARTNERSHIPS.

TOP DAILY RESPONSIBILITIES:

MANAGING OVERALL RAID,

COORDINATION OF PROJECT TEAMS

STATUS REPORTING UPWARDS TO LEADERSHIP

INTERFACING WITH FACILITY TEAMS

TRAVELING TO FACILITIES TO FACILITATE KICK-OFF, IMPLEMENTATION, COORDINATION OF ACTIVITIES

WHAT I AM REALLY LOOKING FOR IS: AN INDIVIDUAL WHO CAN HANDLE MULTIPLE WORKSTREAMS/TEAMS, HAS HEALTHCARE EXPERIENCE WITH PROCESS CHANGE RATHER THAN APPLICATION OR SYSTEM IMPLEMENTATIONS. THE FOCUS OF THE PROGRAMS IS IN THE FRONT OFFICE PROCESSES (IE PRE-SERVICE, FINANCIAL COUNSELORS, ADMITTING).

Travel required: up to 30% around the NCAL region (we will pay standard mileage rate)

SCOPE OF THE PROJECT:

IMPLEMENTATION OF THE PATIENT EXPERIENCE PLAYBOOK ACROSS ALL FACILITIES

REQUIREMENTS:

ABILITY TO LEAD A CROSS-FUNCTIONAL TEAM WHILE MOTIVATING TEAM MEMBERS TO THEIR HIGHEST POTENTIAL.

REQUIRES EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS AS WELL AS BUSINESS PRESENTATION SKILLS.

EXCELLENT ANALYTICAL SKILLS.

BA or BS required, MBA preferred; PMP certification required; minimum of 8+ years of direct relevant experience.
Healthcare experience highly desirable, with experience implementing process change across multiple facilities a major plus.
Senior level program management (managing 2-3 implementation teams)

EXPERIENCE COMMUNICATING (BOTH WRITTEN AND ORAL) AT A SENIOR LEADERSHIP LEVEL

Ability to direct multiple workstreams across a large geographic area
Professional

STRONG LEADERSHIP

GOOD AT BUILDING RELATIONSHIPS