Program Manager Global Large CRM Implementation, Pharmaceutical

Program Manager global large CRM implementation, Pharmaceutical

This role will be a combination of Program Manager role for the Franchise roadmap and project managing the implementations of CRM solution. The Program Manager will have primary responsibility for managing and driving effective and efficient execution of selected program and project initiatives by collaborating with other project managers and work closely with all stakeholders.

In addition, the Program Manager will:

-Fully understand the program or projects within the scope of the role
- Learn the program or project objectives and detailed business requirements to provide continuity of vision and understanding across the team throughout the full life cycle of the program or project
- Become knowledgeable about the solution architecture, data and services to be used to effectively:
- Identify, track and actively manage dependencies, working closely with the Portfolio Manager on any cross-team dependencies
- Anticipate, track and mitigate program and project-related issues and risks
- Work with the business and business partner to plan Change Management for the program.
- Build and update program and project charters, which should be considered living documents to be updated as plans, budgets, resources and scope change
- Follow processes, gates and procedures and PMO best practices for managing programs and projects (which include the change control process needed to capture data around reasons for change)
- Unblock or escalate issues to the IT PMO Manager in a timely manner; then drive and own mitigation
- Communicate with the IT PMO Manager and associated Business Partner frequently regarding changes in program and project status and ensure that data is kept up to date
- Work closely with the IT PMO Manager and solution architects to give the IT build and run teams into upcoming demand related to the programs and projects managed
- Provide and track program-related accruals, budgets, forecasts and forecast revisions. Responsible for Purchase Orders, as well as updating and reconciling actual financials

PROFILE:

- 15+ years of experience in Information Technology, with progressively increasing responsibilities in delivery, project and program management
- Bachelor's degree in computer science, business administration, engineering or a related discipline
- PMP or Prince2 certification
- Experience with PPM tools and BI management reporting
- Expertise in MS Project
- Experience in Managing large CRM projects with Salesforce and/or Veeva across multiple geographies.

PREFERRED:

- Advanced degree (MBA, Masters in Operations Research or similar discipline)
- Experience with MS Project Server PPM system
- Agile CSM certification
- Training and experience with Agile development practices
- Pharmaceutical, biotech or regulated industry experience