Program Manager

45255-PROGRAM MANAGER

OAKLAND, CA  94612

POSITION TYPE: W2

CONTACT DURATION: 8MONTHS + (STRONG POSSIBILITY OF EXTENSION)

LOCATION: OAKLAND OR BURBANK 

CANDIDATES NEED TO HAVE STRONG EXPERIENCE IN PROCESS IMPROVEMENT & CHANGE MANAGEMENT.

Program Manager Job Description: 
Acts as the primary interface for the Marketing, Sales, Serviceminimum of 6+ years of direct relevant experience. 

Essential Functions: 
Lead large and/or complex work streams with significant program impact 
Develops and maintains detailed implementation plans, manages issues and risks, and provides executive status briefings on implementation progress. 
Creates a clear, logical and realistic plan of activities which streamlines the program process. 
Manages projects/programs utilizing best-practice project/program management approaches to deliver against approved estimates for quality on-time and on-budget programs and programs 
Constantly seek ways of improving existing quality assurance tools and processes 
Develop and analyze program interdependencies in order to effectively structure and manage complex programs and understand potential impacts 
Translate business client expectations into practical, implementable program objectives, which aim to provide integrated total solutions 
Implement continuous quality control of process and deliverables 
Effectively deploys and organizes resources, developing timetables and targets and checking progress against them. 
Establishes and leads cross-functional workgroups. 
Identifies and coordinates with other project managers and implements schedule deadlines in a matrixed environment with informal authority. 
Conducts an operational readiness assessment prior to launch of a new program. 
Develops and analyzes program interdependencies in order to effectively structure and manage complex programs and understand potential impacts. 
Accountable for tracking and/or monitoring the results of actualization of benefits and program metrics. 
May be responsible for ongoing vendor alliance management. 
Travel required 10-20% of the time 

Basic Qualifications: 
4-8 years of PROCESS IMPROVEMENT, management consulting, CHANGE MANAGEMENT, or related business experience. 
3+ years of program management experience 
Bachelor's degree or 4 additional years of equivalent experience 
Advanced proficiency with Excel, Power-point, and MS Projects 
Excellent written and oral communications skills 

Preferred Qualifications: 
Independent thinker with proven leadership skills. 
Relationship builder. 
7 years project/program management experience. 
5 years of experience in healthcare administration, or 5+ years of experience working in an area/industry relevant to the current posting. 
Successful prior experience with vendor alliance management. 
PMP Certification and/or formal training in Project Management methodologies. 
Knowledge of Call Center operations and/or prior experience with Sales and Marketing programs. 
Broad knowledge of the Healthcare industry. 
Knowledge of Medicare, Medicaid, Dual Eligibility (Medicare/Medicaid), and/or the uninsured populations. 
Experienced in the application of principles, theories, and concepts to support social and health related challenges of underserved or lower income populations. 

Scope of the project:
This candidate will oversee and manage a complex group of cross-functional and/or cross-regional projects that support Medicare Administration and it's Medicare Sales and Marketing function. Projects could include Sales & Marketing initiatives to help the Medicare Line of Business grow and retain membership in an efficient and compliant manner. 

Top 3 preferred skills:
7 years project/program management experience, 3+ years of Program Management experience, advanced proficiency with Excel, PowerPoint, and MS Projects, excellent oral and written communication skills 

Top 5 daily responsibilities:
Lead large and/or complex work streams with significant program impact, develop and maintains detailed implementation plans, manages issues and risks and provide executive status briefings on implementation progress